Presentation Background Overarching Strategy Starting Point Approach Injury Prevention Database Results What we learnt along the way Building on experience – Next phase Conclusion

Background Introduced in 2006; Realisation of impact of behaviour on safety; Commitment from the main board; Driven by the Group Chief Executive; Personal endorsement by MDs; that Safe behaviour is the only acceptable attitude Injuries to employees and others are preventable It was applicable to all 125,000(13,000 rail) staff in the UK and North America

Overarching Strategy Focus on harm and learn why it happens; Develop a culture where injuries are not acceptable; Encourage and develop strong leadership for safety; and Instil safety values within the workforce that reinforces a shared responsibility to prevent harm to colleagues and customers.

Starting Point At the centre there was a strong belief that to positively influence the behaviours of others, you must first look at your own behaviour

Approach Preventing injuries using the power of conversation to change behaviour: - Recording of safety conversations Hazard reporting Near misses Safety Principles Problem solving Accountability

IF YOU CANNOT DO IT SAFELY, DON’T DO IT Approach Underpinning Strategy: - Profile, KPI’s & target setting; Tailored company action plans; Targeted communications; Use of interactive drama; Bespoke training/awareness DVDs; Time with your manager; Reward and recognition; Learning from successes; Directors Tours, PGI’s & Audit; and IF YOU CANNOT DO IT SAFELY, DON’T DO IT

Injury Prevention Database Electronic System Introduced in 2008: - Replaced manual system; Multiple actions; Tracks actions to completion; Escalation arrangements; Searchable database; Provides analysis; and Used in management reports.

Results Reporting of near miss events consistently going up Over a 1.6 million contacts on the database FirstGroup 48% reduction in Staff Injuries • 63% reduction in 1 Day + LTIs • 67% reduction in 3 Day + LTIs Rail Only 18% reduction in Staff Injuries • 43% reduction in 1 Day + LTIs • 43% reduction in 3 Day + LTIs

Staff Injury Rates v Employee Numbers employees all staff injuries lost time injuries

Staff Injury Rates FirstGroup Rail v Other TOCs Normalised by 1000 employees Source ATOC Data

What we learnt along the way Baseline Safety culture measurement; Employee/Trade Union Engagement; Management training/leadership influence; The handbook was considered to be another disciplinary tool; Making Injury Prevention part of the SMS; Target setting number of conversations v quality of conversations; and Database shortfalls – technology advances.

Injury Prevention – What Next? Next phase began roll out in 2011 Importance of leadership, not walking past Better engagement Better training Near miss reporting Lead indicator development Injury Prevention database development Users and user friendly App exploration Reports

Conclusions There is no magic dust; Strong leadership for safety; Adopting a relentless attitude; Employee/Trade Union engagement and being prepared to listen; Good metrics, including safety culture measurement; User friendly database; and Continue to learn.

IF YOU CANNOT DO IT SAFELY, DON’T DO IT Thank you Seamus Scallon, Safety Director, UK Rail IF YOU CANNOT DO IT SAFELY, DON’T DO IT