Who’s Who and When to Call Alia Murphy, Associate, Long-Term Care Ombudsman Program and Policy, NORC

State and Local Ombudsmen NASOP: National Association of State Long-Term Care Ombudsman Programs NALLTCO: National Association of Local Long-Term Care Ombudsmen

Role of Consumer Voice and NORC Consumer Voice (CV) NORC Advocacy LTC issues, including supporting the LTCOP OAA Reauthorization Lobbying for/against bills Work with NASOP, NALLTCO Legislative positions and action Action Network Action Alerts Membership Group- voting members Individuals Resource Center Training Resources Clearinghouse Supports LTCOP NASOP NALLTCO Individual LTCO Information, not advocacy Information regarding policy, regulations and requirements

How NORC Supports YOU … Training Technical Assistance Summary Sheets New SLTCO Orientation Annual SLTCO Training (usually in April) Speaker’s Bureau/State or Local Program Training (in-person, webinar, conference call, Skype) Topical webinars/conference calls Technical Assistance Email requests to Alia: amurphy@theconsumervoice.org TA examples: volunteer management, program policies and procedures, best practices, regulations and requirements Summary Sheets 10+ years of SLTCO responses in 15 categories (e.g. Advocacy, Enforcement, Licensing and Certification, Nursing Homes, Program Management, Resident Care) Support NASOP and NALLTCO Resources Clearinghouse The Gazette Ombudsman Outlook Under this current grant year, we have also developed and sent out our first e-newsletter specifically for state and local ombudsman called the Ombudsman Outlook. This is a quarterly newsletter that includes information on new resources for ombudsmen, news from the ombudsman network, a section on volunteer management, a technical assistance hot topic and quick tips relating to ombudsmen work. We hope you enjoyed the first edition of the newsletter that was sent out this past September. If you did not receive it, and would like to be added to our list for the next edition, please feel free to contact me directly at amurphy@theconsumervoice.org. We also archive past ombudsman outlooks on the NORC website.

NORC Website www.ltcombudsman.org

The Gazette Weekly e-newsletter Joint publication of Consumer Voice (CV) and NORC Distributed to LTCO network and CV members Public policy updates Notification of training opportunities News and hot topics regarding LTC (NHs, ALFs and HCBS) and aging Highlights LTC resources

Consumer Voice Care Matters: Unlocking the Door to Quality Annual Meeting and Conference Residents’ Rights Month (October) November 15-18, 2014 (Arlington, VA) Care Matters: Unlocking the Door to Quality October Residents’ Rights Month Packet Resident’s Voice Challenge Residents’ Rights Month Products, News and Events (highlight YOUR program’s activities) http://www.theconsumervoice.org/resident/nursinghome/residents-rights#Residents-Rights-Month

Consumer Voice Website www.theconsumervoice.org

Website and Resources Please share your success stories, challenges, state and local newsletters, materials and resources Looking for something? We can help!

The National Long-Term Care Ombudsman Resource Center (NORC) www.ltcombudsman.org The National Consumer Voice for Quality Long-Term Care (formerly NCCNHR) http://www.theconsumervoice.org/ This presentation was supported, in part, by a grant from the Administration on Aging, Administration for Community Living, U.S. Department of Health and Human Services.