Using Benchmarking Results to Benefit Your Organization 2012 IAMFA Using Benchmarking Results to Benefit Your Organization A Panel Discussion… Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com

What We Benchmark Annually… Space Utilities Sustainability Maintenance Janitorial Grounds Security Customer Service Survey Best Practices

Special Surveys… Fire Suppression Food Services Emergency preparedness plan Life cycle plan Staff meetings Mission and vision

IAMFA – Steering Committee Joe Brennan, San Francisco Museum of Modern Art Patrick Dixon, British Library Charon Johnson, Library of Congress Patrick Jones, Art Institute of Chicago Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Randy Murphy, LA County Museum of Art Jack Plumb, National Library of Scotland Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Tony Young, Carnegie Museums

IAMFA – Benchmarking Survey

IAMFA Benchmarks

Best Practices Benchmarking is more than just data collection. The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

Benchmarking Benefits For Your Organization… Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments

IAMFA Benchmarking Process: Develop Benchmarks & Reach Consensus Enroll Repeat Track Gather Data Implement Ideas Publish Comparisons Focus on Those That Appear Better

Our Panelists… Kendra Gastright, Smithsonian Guy Laocque, Canadian Museum of Civilization and Canadian War Museum Jack Plumb, National Library of Scotland