AELP Dissemination of Chief Inspectors Report 29th November 2011 Upping Your Game Presented by Debbie Tagoe Director Mode Training Ltd

Mode Training Ltd is a Work Based Learning provider based 1 mile from Liverpool city centre Currently delivering advanced apprenticeships and intermediate apprenticeships to 125 learners with 74 employers Deliver alternative education programme to 75 14-16 year olds across 7 schools and 3 alternative education teams 20 learners on foundation learning programme Specialise in hairdressing, customer service and performance skills

Inspection 2002 Leadership Management Grade 4 Quality Assurance Grade 5 Hairdressing Grade 4 Inspection 2005 Leadership Management Grade 3 Quality Improvement Grade 3 Hairdressing Grade 3 Inspection 2009 Leadership Management Grade 2 Capacity to Improve Grade 1 Hairdressing Grade 2

Mode Inspection Quality Assurance Quotes Inspection 2002 “There is no quality assurance cycle to indicate key dates when procedures should be applied or reviewed. There are few procedures for measuring the current quality of training or the application of the quality assurance system. Current procedures do not demonstrate action to improve quality. There is no planned schedule to review procedures and guidelines” Inspection 2005 “The quality improvement process is clear, comprehensive, systematic and well understood by all staff. The process includes a wide range of procedures relating to key aspects of a learner’s experience. Problems identified have received a prompt and effective response. Mode training does not sufficiently measure and evaluate its quality improvement process. Managers do not analyse results of observation of teaching sessions, in order to identify trends and measure overall effectiveness of it’s actions”

Inspection 2009 “Quality Improvement processes are strong. The comprehensive and responsive quality assurance system, identified as a strength at the last inspection, continues to be improved and strengthened. MTL is committed to quality improving and the sharing of good practice. Through an outstanding collaborative partnership between six local hairdressing providers, the observation of teaching and learning and self assessment processes and practices have significantly improved provision

Key to improvements 1 Self assessment process which is Fully inclusive Well planned Senior Management led - staff driven Embedded across all provision Quality Improvement Plan (QIP) Driven by management Owned by ALL staff A working document updated monthly

Key to improvements 2 Peer Review Observation of teaching and learning Validation of Self assessment report

Key to improvements 2 cont. Observation of Teaching and Learning We enlisted consultants, some of whom were inspectors, to help define what a grade 1 in teaching and learning looks like Training was planned and delivered for key staff on the source and type of evidence Protocols, forms and policies produced Plan implemented for Lead IV to conduct observations Progress monitored on a regular basis The group planned and carried out shared observations of teaching and learning with suggested actions for improvement

Key to improvements 2 cont. Validation of Self Assessment Report Again consultants, some of whom were inspectors, worked with the group around grading of Leadership and Management within self assessment Two training sessions planned and delivered for key staff Session 1 -writing of Self Assessment Report-Judgement rich text Session 2 –Evidence gathering to validate grading The providers worked in reviewing pairs to facilitate effective working and manageable communication structure All six providers met for a grading day facilitated by inspector

Success Factors All staff are fully aware of company strengths and areas of improvement Quality Improvement Plan is work in progress Across all levels in each organisation there is a relentless drive to enhance quality within PRD Members of the group have passion and clear vision for their individual organisations Learner experience is the key driver for quality improvement across the group OTL and SAR Validation within peer review is an integral part of all members Quality Assurance Processes

Success Factors Updated Staff Development for both teaching staff and strategic managers, improved confidence Members of PRD group scheduled into Ofsted visits to give feedback on collaboration work they undertake Ensure observations are not duplicated and teaching staff are not overly observed Use peer review in observation of teaching and learning as an additional layer to our quality assurance –observe the observer

Contact details E mail debbie@modetraining.co.uk Website: www.modetraining.co.uk www.merseysidehairforum.co.uk Twitter: @modetraining