Learning Outcome Interview clients and obtain the necessary information to arrange a funeral Criteria for Assessment 1.1 1.2 1.3 Interview a client, and gather information Give information and advice to clients about product range Accurately record details of the funeral order

Learning Outcome Ask a client for decisions about the services they require. Criteria for Assessment 2.1 2.2 2.3 2.4 2.5 2.6 List the key elements required for a Funeral and take instructions Obtain instructions for type of service/religion and Clergy Book Cemetery & Crematorium dates and times Obtain instructions for cortege route and travel arrangements Assist client with Coffin choice Take orders for graves and memorials

Learning Outcome Arrange a Burial and a cremation Criteria for Assessment 4.1 4.2 Make all of the arrangements with all necessary agencies to enable a burial Make all of the arrangements with all necessary agencies to enable a cremation

ARRANGEMENTS FORM INFORMATION REQUIRED

ABOUT THE DECEASED Name Address Place of Death Date of death Age Status Occupation Religion Has Death Certificate been signed Has the death been referred to the Coroner

ABOUT THE APPLICANT Name Address Telephone Relationship to Deceased Occupation Other contact telephone numbers

ABOUT THE FUNERAL Burial or Cremation Day and Date Time of Service Coffin/Casket Clergy Hymns and Music Cars: How many following cars. Where will the cars leave from. Time cars will arrive Arrangements for handling Floral Tributes

OTHER SERVICES Death Notice and/or Obituary Catering Service Sheets Donations Viewing Disposal of Cremated remains Other requirements EG Flags, Pipers, Marching Bands etc

ABOUT THE ACCOUNT Who will pay How Pre-Paid DHSS

Event Management

Book the Clergy Telephone call Letter of confirmation Check Fees Before funeral date fixed? Letter of confirmation Check Fees

Book Cemetery or Crematorium If not already done this is one of the first things to fix. Taking into account Relatives wishes Distance mourners will travel Other commitments – yours, vicar, venue other main players.

Book Gravedigger The whole event may hinge on his availability Some churchyards have their own Most borough cemeteries use council staff Parish cemeteries usually don’t Make sure you know who is responsible for arranging the gravedigger

Book the organist Don’t assume that the vicar will do it for a church service. Some crematoria make a separate arrangement Make sure the venue has an organ before you book one!

Order cremation certificates and other documents From hospital From GP Notify coroner’s officer Do the relatives know about registration? Will you have all the paperwork in time?

Book chapel viewing time Your company may have a diary for chapel visits Don’t be unrealistic with time If your company uses a trade embalmer make sure s/he is available.

Organise your staff and cars This may be part of your job or left to others. Either way make sure what you are arranging is reasonable for time between funerals. Consider service and travel time before and after funeral

Learning Outcome Describe additional services which may be required by a bereaved family Criteria for Assessment 3.1 3.2 Know where to access additional services locally Advise a client on local availability and cost of any additional services.

Order or arrange extras Newspaper announcement Service Sheets Flowers Extra cars, or specialist vehicles Catering Doves Music

Have you arranged to receive… CDs or tapes Clothing Items to be placed in coffin

Have you sent………….? Confirmations Paperwork to Crematorium or Cemetery office Newspaper announcement.

Checked and double checked everything Have you…………..? Checked and double checked everything

Learning Outcome Provide client with itemised estimate and final invoice Criteria for Assessment 5.1 5.2 5.3 5.4 Identify the difference between Funeral Director’s costs and disbursements. Be aware of the company’s obligation to provide an itemised estimate. Explain costs and Disbursements to a client Prepare a written itemised estimate and final invoice