OASIS Litigant Portal Technical Committee Face-to-Face Meeting August 21st to 22nd, 2017 IAALS at University of Denver Introduction by Carol Miller

Monday, August 21, 2017 Tuesday, August 22, 2017 1:30PM to 2:30PM Introduction   Meet & Greet Litigant Portal Overview Summary of NCSC’s Prior Research and Activities Mission for the LP TC 2:30PM to 5:00PM Review Findings from Focus Group Meeting Summarize the Findings from the FG Meetings Provide Feedback on FG Findings Review Consolidate List of Categories to Standardize Tuesday, August 22, 2017 8:30PM to 12:00PM Defining Standardization Goals   Guidance on Technical Framework for Messaging Data Elements to Standardize Selecting Tools to Capture & Illustrate Data 12:00PM to 1:00PM Lunch Break 1:00PM to 3:00PM Data Modeling Start the Data Modeling Exercises Identify Volunteers to Continue Data Modeling Review Next Steps 3:00PM to 3:30PM Summarize Meeting for Non-Attendees on GoToMeeting All attendees introduced OASIS Admin details shared with attendees

Litigant Portal Overview 1. Increase assistance for legal problems 2. Improve integration of self-help resources 3. Improve focus on potential litigants 4. Increase use of non-traditional resources Registration/ Login Description/ Navigation Problem Identification Solutions Assistance Tradeoff Preferences Probabilistic Outcomes Capacity Assessment

Monday, August 21, 2017 Tuesday, August 22, 2017 1:30PM to 2:30PM Introduction   Meet & Greet Litigant Portal Overview Summary of NCSC’s Prior Research and Activities Mission for the LP TC 2:30PM to 5:00PM Review Findings from Focus Group Meeting Summarize the Findings from the FG Meetings Provide Feedback on FG Findings Review Consolidate List of Categories to Standardize Tuesday, August 22, 2017 8:30PM to 12:00PM Defining Standardization Goals   Guidance on Technical Framework for Messaging Data Elements to Standardize Selecting Tools to Capture & Illustrate Data 12:00PM to 1:00PM Lunch Break 1:00PM to 3:00PM Data Modeling Start the Data Modeling Exercises Identify Volunteers to Continue Data Modeling Review Next Steps 3:00PM to 3:30PM Summarize Meeting for Non-Attendees on GoToMeeting All attendees introduced OASIS Admin details shared with attendees

Data Flow - Registration & Login Module Registered & Anonymous User Profile/Status What is an issue? Is there a issue? Status of Litigant/Issue 2. Referrals Provided 3. Referrals Accepted or Rejected 4. System/Self Assessment of Tradeoffs, Capacity Assessment, Assistance (urgency, complexity, etc.), Navigation, & Problem Identification Modules 5. Qualifications/Eligibility for Referrals (Financial, Geography, Subject Matter, Immigrant Status, etc.) Registered User 1. Case Details (For existing cases, ECF Standardized, multi-system interoperability) 2. Case Roles & Associations 3. Basic Demographic Information 4. Optional – Financial & Circumstantial Details Framework to Synchronize Credentials Amitabh: Should GDPR (EU Privacy Laws) be applied today? Jim Cabral: Do we want to make the scope domestic or international? Synchronization: Talk about this tomorrow in data modeling. Oauth

Data Flow - Description & Navigation Module Orientation of the Litigant i.e., Doc Assembly is step 3 of 7, and referral receiving should know next steps to route the Litigant

Data Flow – Problem ID Module Case Type/Area of Law Urgency Location/Jurisdiction Marital Status Family Relationships Immigration Staatus Age (Senior Citizen) Disabilities Language Proficiencies (Other Languages Spoken) Other Legal Problems/Cases Litigant Identity Employment Status Assistance for Someone Else (Juvenile/Senior Citizen) Real Estate vs. Family Attorney Conflict of Interest Information RE: Conflict Resolution Financial Status/Circumstances (Indigency Status/Affordability) ( Are details about the specific problems outside of the scope of OASIS standards? i.e. why is the litigant being evicted, etc.)

Data Flow – Problem ID Module Case Type/Area of Law Urgency/Emotion

Data Flow – Solutions Module Financial Status/Circumstances (Indigency Status/Affordability) Solution(s) Selected (i.e. lawyer referral, doc assembly, etc.) Solution(s) Sub-category Legal versus Non-Legal Solutions (i.e., social services, etc.) Subsequent Determinations (i.e. other problems identified during the use of the solution selected) Service Provider Discovery (input required to triage and output from triage)

Data Flow – Assistance Module Legal Service Providers 1. Referral Number (to track users and cases over the life cycle) 2. Legal Subject Matter Included in Service Provider’s Priorities (i.e. LSC Problem Codes & National Subject Matter Index) a. Code Number of Case Type b. Where code is from 3. Service Provider’s Available Capacity (each service will maintain resource availability in their own systems) a. Code Number for Case Type c. Availability (Numerical or True/False) d. Referral Accepted or Rejected Information Required by Service Provider (i.e. Name, Demographic Information, Financial Information, Subject Matter, and Capacity Information) Libraries SNAP (Benefits Providers)

Data Flow – Tradeoff Preferences Module 1. Time 2. Cost 3. Process Complexity 4. Due Process 5. Predictability of Outcome 6. Enforceability

Data Flow – Probabilistic Outcomes Module Case Types (ECF Standards) Issue Type (NSMI) 3. Outcome Types - winning/losing - judgment amount vs. claimed amount 4. Probability Score - Consider prior cases outcomes

Data Flow – Capacity Assessment Module Urgency (Score(s)/Scale) 1. There is urgency 2. Basis for that assessment (i.e. Domestic Violence, Garnishment imminent, legal filing deadline) 3. What is the urgency Complexity (Score(s)/Scale) (Self and/or system determined) 1. Number of Jurisdictions (Incl. any foreign jurisdictions) 2. Limited ability to resolve the matter 3. Multiple/Number of legal issues Situational Complexity User Capacity (Score(s)/Scale) (Need a better understanding of what goes into making a determination) 1. Technical Skills/Ability to use automated systems 2. Languages 3. Literacy 4. How score was derived 5. User’s Prior Legal Experience 6. Social Support (support to take on effort required – take time off, have a baby sitter, have someone to discuss issues with)