Welcome to our Presentation Topic Angelo’s Pizza

Our Group member Abul Asad Saimon Kazi Nabila Fatema Binta shahadat

Introduction Angelo’s Pizza  Angelo Camero (Bronx, New York) Became interested in Pizza business during College life Differences between entrepreneur and manager Graduation in Marketing First Pizza store Attractive decoration and emphasizing in fresh natural ingredients for making pizza. Angelo as an only decision maker regarding cash, supplies supervising the service.

Product and services of Angelo Pizza   Appetizers   Salads   Pasta Dishes   Chicken Dishes   Veal Dishes   Seafood Dishes   Wrap   Juicy Fresh Hamburgers   Sandwiches   Desserts  Beverages

Competitor DOMINO’S PIZZA CIRCLE PIZZA PIZZA ITALI ANGELO’S PIZZERIO PIZZA HUT

Objective Findings HR Problem Prepare a questionnaire appropriate for hiring employee. To make an idea about employee selection.

5 specific Human Resource errors No Training Program No training program for store manager Wrong assumption Below average performance in managing store

2. Logical error Hard to find service oriented courteous people Fired an employee in front of a customer because of profanity Leads to unwanted conclusion from the fact Isolation weakness and might be improved by personality training 3 Failure to recognize employees’ hidden motive Steal the whole business idea Employee was stealing Angelo’s business idea. This employee soon quit and opened up his own pizza store.

4. Trouble in hiring right person Drawbacks by rushing and making. To hire the right people for the job. 5. Employee turnover The restaurant business is particularly brutal when it comes to the turnover. Many restaurants turn over their employees at a rate of 200% to 300% per year. Angelo was losing two or three employees per month. His employees had to work for a long hour shift and some of his managers have to handle three jobs themselves. Angelo’s Pizza was high volume store and it requires six employees per store, whereas they only had three or four to run the store.

Develop a Structured Interview Store manager: Why do you think you want to work here? What do you think it takes to be a good job? Tell me about a time you were the leader of a team. What did you enjoy about the experience? What do you like/not like about the restaurant industry and why? What do you think it takes to be a good (job title)? What are you most proud of in your career?

Develop a Structured Interview Waiters and waitress: What do you love about working in a restaurant? What do you think it takes to be a good job? What do you know about service and different types of menus? Have you ever any experience for such kind of job? What is the most difficult part for being a waitress/waiter? How can you explain menu items before customers?  How can you handle a problematic customer? Why do you want to join us?

Develop a Structured Interview Pizza-makers / counter people: Why should we choose you for this job? Do you have any earlier work experience? What does the word “pizza” mean to you? What are your strengths? What about weaknesses?(More than just two) Explain more about your hobbies? Do you have any ideas how to make our pizza business better?

Prepare job description and person specification: Advertising the vacancy Managing the response Short-listing Arrange interviews Conducting interview and decision making Recruitment Cycle

Recommendation & Suggestion Angelo first needs a business strategy. Recruiting the wrong employee can be very costly for any restaurant. Angelo needs to develop a screening process for applicants . Angelo needs to develop a set compensation packages for both wages and benefits. Hire right person for the job.

Recommendation & Suggestion (cont.) Never believe a person will be a qualified manager just because he worked with you . Develop Training program. Logistics plays an important role as well as effectual management. Develop a structured interview form.

Conclusion Angelo first needs to start a business strategy. A business plan will outline his strategic goals and help Angelo to determine the employees he needs to develop. Angelo could produce better applicants if he were more specific as to the requirements of the position. By doing so, Angelo will recognize his needs and skills required to fulfill the job.

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