Set Point (GR enters the data) Option 2 Hybrid – TO Phone Call + GR Setpoint Data Entry kV TO ERCOT ICCP Set Point Phone kV is the current voltage at Generation Resource POI (GR) Set Point Set Point (TO phone call) kV Need for the Phone Call Ensures immediate response Immediate resolution when new personnel don’t understand requests Resolves human errors immediately Immediate clarity on plant limitations and plant/grid issues No gaps when personnel or QSEs change Clear responsibility when voltage control not made Set Point (GR enters the data) GR QSE kV Hybrid Process TO calls GR for setpoint change (GR acknowledges received and will take action quickly) GR enters Set Point once rather than TO entering all Set Points for all GRs