SERVICES WHAT WE DO BUSINESS OPTIMIZATION Business Facilitation + Consulting HR Transformation + Leadership Change Enablement +Transformation Culture Development Client Advisory + Support Executive Coaching + Development Permanent Recruitment Graduate Recruitment Outsourcing Insurance Background Checks Training + Development Retreat/Offsite Facilitation BUSINESS OPTIMIZATION We can help small, medium-sized and large Companies to improve their performance and increase their profits through operational competency and strategy development. We perform diagnostic audits for Organizations, products and services and propose tangible solutions for sustainable growth. MARKET PENETRATION We can assist companies or brands to penetrate new markets or customer segments within the Nigerian and African markets. We can provide strategic support to leverage maximum growth opportunities. Through the audit of current organizational processes, actions are recommended to improve performance, set strategies to open new markets, promote brands, find staff and partners, and improve the clients’ ROI. Acting as partners, we assist our clients in the implementation of our recommendations.

METHODOLOGY - THE IMC CONSULTING MODEL OUR CULTURE METHODOLOGY - THE IMC CONSULTING MODEL The IMC Consulting Model usually begins with an initial period of intense work - Whether it is the development of a strategic plan to the mapping of organizational processes. At an appropriate stage, we often conduct a knowledge transfer to the in-house Client resources to enable them to take over the process using newly-acquired skills. The intention is to ensure that our most powerful sales tool is the references of our Clients (even though we will get involved in marketing campaigns). The best way to ensure this strong client advocacy is to ensure our time and our client budgets are spent on the most intensive and value added areas. OUR APPROACH Engage managers and stakeholders to complete the needs analysis and identify objectives that will drive business results. Conduct a holistic research and competitive analysis to determine opportunities and key success factors. Provide tangible solutions, recommendations and strategies aligned with the project goals. Group facilitation and/or collaboration where needed in meetings and cross-functional teams, through Skype, Face Time, or Face-to-Face. Communication of the project to recap decisions made. Whether we are leading the team, or, are part of it, our main focus is ensuring a world-class execution.

OUR CULTURE FEATURES OF THE IMC METHODOLOGY CLIENT-SPECIFIC APPROACHES Fact based Rigidly structured Hypothesis driven Our engagements are very tailored to the specific client situation. Our hallmark comes from our ability to be highly effective and productive in a very short amount of time We are NOT a traditional consulting Firm (i.e where senior partners sell engagements; and Junior consultants do the work) We are a small group of highly experienced thought leaders and practitioners in the arena of Strategy Management, Human Resources Management, Financial Services and Organizational excellence. For Clients, where the requirements are very clear – we develop the project approach, kick-off, and proceed directly into the engagement. For other Clients, where the real needs are not clear - we spend a certain time frame (ranging from days to weeks) conducting a thorough diagnostic assessment. This can take several different forms. At the conclusion, a clear statement of the challenge and goal is delivered, along with a delivery strategy. Some Clients simply require education, which may later lead to emerging consulting needs. In such situations, we simply provide an executive-level seminar on Strategic Planning and Strategic Execution methodologies.

imC consulting engagement lifecycle

START MIDDLE END Brief Proposal Kick off meeting Consultations Analysis & Critical Thinking Brief Proposal Kick off meeting Consultations Update Meetings / Key Milestones Draft Deliverables Final Deliverable Close-down Understanding of the problem Proposed methodology Timescales Agreed outputs Rates Terms & Conditions

We ask ourselves: “What is going on here?”

We NEVER assume that we have the answer from the beginning...

…We keep a very open mind from the start – mindful that we are dealing with limited information to begin with… Exercise designed to help participants get all the good (and bad ideas) out of their head and into a more constructive format

…So we hypothesise based upon our experience + factual data…

Technical mastery is important

But ultimately we must build a trust-based relationship “You don’t get the chance to employ advisory skills until you get someone to trust you enough to share their problems with you”

GIVE ADVICE EFFECTIVELY EARN TRUST BUILD RELATIONSHIPS GIVE ADVICE EFFECTIVELY

EARNING TRUST If you say you are going to do something... do it! Care about their problem Remember the client knows more about their business than you MANAGE EXPECTATIONS Know when you are outside your area of expertise EARNING TRUST If you say you are going to do something... do it! You can be creative with the truth but NEVER lie Don’t be afraid to manage the elephant in the room Practice the art of thinking 3 questions ahead

GIVING ADVICE EFFECTIVELY You are there to make the client’s life easier not harder Never ‘tell’ someone what to do Not enough to be right – you must be helpful! Remember it is the client’s decision not yours Express potential solutions as options GIVING ADVICE EFFECTIVELY Ensure the client remains the centre of attention The client should feel like they have come up with the solution Be mindful of internal politics in determining options That doesn’t mean you can’t exercise professional opinion Provide clear rationale for each option

BUILDING RELATIONSHIPS Listen and understand... I mean really listen You have 2 ears and 1 mouth, use them in that order Earn the right to offer advice BUILDING RELATIONSHIPS Show an interest and establish (genuine) rapport Let the small stuff go... Set clear goals and outcomes Research them and their background Manage the engagement effectively

Contact Us Coscharis Plaza (2nd Floor), 68A Adeola Odeku Street, Victoria Island, Lagos, Nigeria 0802-319-3710 info@imcltd-ng.com http://imcltd-ng.com/