Global Medical Assistance Program How to use [Client Name]’s Global Medical Assistance Program

Welcome to International SOS As part of [Client Name]’s commitment to our employees, we have invested in a global medical assistance program through International SOS. This program is designed to keep you healthy and safe while you are traveling or living abroad. After today’s presentation you should understand: What International SOS provides; When you should use their services; How to reach them for assistance; How to access and use their online tools.

27 Assistance centers with full-time doctors, medical and security experts 24/7/365 global medical & security assistance Presence in 70+ countries Support 90+ languages & dialects

Welcome to International SOS Medical and logistical expertise to help safeguard our international travelers, expatriates and global workforce. Their services and online tools provide: Reassurance One call will immediately start resolution to your situation – whether an emergency or routine advice. Peace of Mind An experienced, culturally knowledgeable partner who operates in more than 70 countries is there to help you. Quality Medical Care Confidential medical advice from experienced, Internationally-trained doctors. Recommended providers are credentialed by International SOS medical staff to ensure quality treatment. Convenient Access 24/7 coverage, 365 days per year offering expert advice in 90 languages and dialects. Comprehensive, up-to-date website and mobile App to keep you informed.

When to use International SOS Before you Travel Before you leave, call us to prepare for: Vaccinations Required medications Travel medical concerns You can also prepare yourself by logging onto www.InternationalSOS.com where you can sign up for medical email alerts or review country specific reports that will make you an informed traveler. Also, this information is available on-the-go through the Assistance App. “I am off to Istanbul. Can I find a dentist there? ”

When to use International SOS While Abroad While abroad, call when you: Need health and safety advice; Need to speak with an experienced, internationally-trained doctor or medical professional; Need a local doctor or other provider credentialed by International SOS; Require supplies of medication or equipment; Need assistance due to the loss of travel documents. “I forgot to pack my blood pressure medication.”

When to use International SOS In an Emergency In an emergency, call immediately to: Arrange medical transportation or care; Coordinate medical fees, when approved; Monitor your condition and provide advice; Evacuate you to a center of medical excellence if local care is inadequate; Contact family members. “I have severe stomach pains.” “I got into an accident and I need surgery.”

How to Reach International SOS International SOS is available On Call, Online, and On Ground We recommend you: Carry an International SOS membership card in your wallet or purse. Visit the Membership website by going to www.internationalsos.com. Use your Membership #: XXXXXXXXXX Download the Assistance App to your Smartphone (Tip: if you don’t have a Smartphone, create a contact in your phone containing International SOS information).

Membership Cards It is important you always carry a Membership Card in your wallet or purse when traveling abroad. If you’re traveling with a spouse or family member, we recommend that they carry a card as well - there might be a situation where they will need to contact International SOS on your behalf. If you don’t have a Membership card, please contact your HR department.

Membership Portal To login, go to www.internationalsos.com and enter your Membership Number: XXXXXXXXXXXXX

What is the Assistance App? An essential tool for any employee on the move so they can make the most of their International SOS membership. With the Assistance App, travelers and expatriates have a world of capability in their hand - it is the only medical and travel security app integrated into a global assistance infrastructure. Having mobile access to travel security and health information, employees can make informed, thoughtful decisions on critical health and safety issues that may affect their wellbeing.

Assistance App Availability Android OS 2.3 and higher BlackBerry OS 6.0 – 7.0 iPhone iOS 4 and higher Windows OS 8.0 and higher

JUST CALL VIDEO Play the “Just Call” video for examples on why to call our assistance centers. The video is available in multiple different languages. LOGIN After you download and launch the App you will need to enter your International SOS Membership Number to login. Select “ON” next to Remember so you don’t have to type in the Membership number each time you login. Select “Help or Call for Assistance” if you have forgotten your Membership Number or if you need to quickly call the Assistance Center.

ACCESS THE MENU Click here to access additional features including settings, push notifications, and your favorites. CHECK-IN Quick access to ‘check-in’ to your location. (only available to TravelTracker customers) ALERTS Instant access to the latest medical and security alerts for your current location from International SOS and Control Risks. CALL FOR ASSISTANCE If you need routine advice or assistance during an emergency click on the ‘Call for Assistance’ button. The call will be directed to the nearest International SOS assistance center.

ALERTS Instant access to the latest medical and security alerts for your current location from International SOS and Control Risks.

COUNTRY GUIDE OVERVIEW Provides quick access to global medical and travel security information. Icons make it easy to find the topics you need to prepare for your next trip abroad.

COUNTRY GUIDES Mobile-friendly format for easy viewing on the go COUNTRY GUIDES Mobile-friendly format for easy viewing on the go. Medical information, including vaccinations, infectious diseases, medication, food and water safety, and cultural tips. Travel and security information, including risk ratings on 220 countries and 330 cities

MENU OPTIONS Call us Now Calls the nearest Assistance Center if you need routine advice or assistance during an emergency. Check In Allows your travelers to ‘check-in’ so you know where they are in case of an emergency (only available to TravelTracker clients). Saved Countries Save your favorite or frequently traveled to countries for quick access. Global Information Special advisories that effect multiple regions around the world

Download the Assistance App The App is a service benefit and is available as part of your membership Open your Smartphone’s browser and go to: app.internationalsos.com Once downloaded, launch the App and login using your International SOS Membership Number: XXXXXXXXXX

Spot the Risk Travel Challenge Play the Spot the Risk Travel Challenge! A fun, 10 question quiz that tests your knowledge on the medical and security risks associated with international travel. www.spottherisk.com Optimized for both PC and mobile devices