ITGTS SDDC DR Service R1.0 Service Definition March 2016

Operational Excellence Platform Health Monitoring *

Operational Excellence Platform Health Monitoring Running as Designed *

Operational Excellence Platform Health Monitoring Horizontal Vertical Dynamic Running as Designed *

Operational Excellence Requirements Speed Platform Health Monitoring Horizontal Vertical Dynamic Running as Designed *

SDDC DR Service R1 and Regional Locations Benefits to the business including: Providing an in-house solution to minimize the impact of disaster. Saving time and money in the recovery process. Providing for an orderly recovery process, reducing "panic" decision making. Protecting technology assets owned by a business, maximizing ROI. Minimizing legal or regulatory liabilities. Promoting systems and IT service quality, reliability and security. Highlighting the value of technology and IT services within your organization. Beerse Belgium Raritan New Jersey, US 230 Miles Hemel Hempstead, UK 185 Miles Ashburn Virginia, US Cyberjaya Malaysia 210 Miles Serangoon Singapore

Application Isolation Database as a Service (DBaaS) Automated Provisioning Consistency Standardized No human error Standardized highly available databases with accelerated deployment lowering operational costs and complexity Rapid Fulfillment Faster Delivery Ready to Use Fully configured Application Ready Secure IAPP security controls Full 24x7 Support DBA Management Incident Monitoring Provisioning time in SDDC (OPCx) reduced from weeks to hours! Regulatory Compliant SOX, GxP, HIPAA Application Isolation Operational stability Flexible Control

SDDC DR Scope: Responsibilities for Disaster Recovery ITAS/BUIT and Business responsible activities and procedures GTS responsible activities & procedures BCP/DRP Application Platforms Power, Pipe (Data Centers) Network Compute/ Storage Hypervisor OS platforms Access & Auth. Automation Orchestration SDN Database Messaging Collab. Appl. s/w SAP,OAS, PeopleSoft Seibel, JD Edwards Platform Services Infrastructure Services Facilities Management Application specific Business Process Recovery 6 ITAS and BUIT Application Recovery Procedures Business IT and integration with application BCP Interface Recovery and testing Application functionality recovery testing Application data recovery and integrity testing Application Process Recovery 5 Application platform Recovery 4 Infrastructure Services Recovery 3 Provided in SDDC DR R1.0 Infrastructure Recovery Procedures Workload Recovery/verification Infrastructure Services verification Network Services Recovery/verification Database Services Middleware Services POD availability/accessibility verification Network (Internal & External) Recovery 2 Data Center Recovery 1 Business, Application, and Technology requirements

GTS Disaster Recovery: Then and Now - SDDC DR Sungard Backup-Recovery SDDC DR R1.0 – Factory Migrations Location Carlstadt, NJ (non-JNJ) 3 Regions. NA, EMEA, ASPAC (SDDC POD) Environments Limited to Production QA and Production environments Guaranteed service Best effort for similar hardware Production and DR workloads are the same configuration. (workload image replication) Failover/Failback Backup Recovery at SunGard is one way QA workloads failover to Recovery Site Prod workloads failover/failback to Primary Recovery process Backup and Restore process Semi-Automated with workload image replication to SDDC sites Monitoring Workload Monitoring for recovered landscapes not present Monitoring for shared infrastructure that is in 24x7 operations is monitored by GCC/OPS Interfaces Only one configured to route to SunGard Application interfaces will be tested and connected to recovered application Breadth of testing Based on Customers ability to verify recovery steps and application dependencies Ability to run workload in at SDDC Primary or DR failover site. Expand to Partners and Customer community Users are able to test from home office for true DR testing Scale of recovery Customer driven, limited to data recovery Full protected/landscape recovery (App, Database, etc..) RTO/RPO RPO = 24 hours, RTO= 96 hours Tier 2: BCA = RTO 12 hours / RPO 4 hours Tier 3: Operational Critical = RTO 24 hours / RPO 12 hours Tier 4: Backup Recovery = RTO = 48 hours / RPO 24 hours Network Outside JNJ JJNET and recovered at JNJ co-lo facility Solution Backup and Recovery of servers and applications VM workload image replication Cost Per Contract, variable scale Estimated: 2 Times the Hosting charge ( 1 WL cost + 1 WL cost)

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