The Role of the MACMILLAN Haematology support worker Every CNS should have one!

Support Worker Role Development 21% of a CNS role consists of non-clinical tasks which can be carried out by a Support Worker. Oliver, S. and Leary, A. (2012) ‘Return on investment: workload, complexity and value of the CNS’, British Journal of Nursing, 21(1), 32-37.

SCOPE OF THE ROLE IT skills Organisational skills Ability to communicate with patients IT skills Knowledge of Health & Social Care systems

How I see my role The Stem Cell An unspecialised cell that can give rise to specialised cell types

So what do I do? MACMILLAN HAEMATOLOGY SUPPORT WORKER MACMILLAN MYELOID CNS CAROLINE KERR LYMPHOMA CNS LAURA CROAN MYELOMA CNS JACKIE QUINN TRANSPLANT COORDINATOR SUSAN PIGGOTT TRIAGE OF PHONECALLS ONWARD REFERRALS TO MDT/ VOLUNTARY ORGANISATIONS COORDINATION OF PATIENT INFORMATION EVENTS DATA COLLECTION AND AUDIT PROVISION OF PATIENT INFO PACKS COMMUNITY CARE TEAM REFERRALS REGULAR CONTACT WITH OUTPATIENTS NURSE LED CLINIC PREPARTION PATIENT CORRESPODENCE FOLLOWING MDM TELEPHONE CLINIC PREPARATION LIASING WITH PATIENTS TO COORDINATE THEIR OWN COMMUNITY PHLEBOTOMY RECORD DATA FOR AUTOLOGOUS TRANSPLANTS POSTAGE AND SAFEGUARDING OF SAMPLES TO UK AND IRISH HOSPITALS

So what next? PERSONAL LEARNING AND DEVELOPMENT OPPORTUNITIES MACMILLAN ELECTRONIC HOLISTIC NEEDS ASSESSMENT MYELOMA AND LYMPHOMA JOINT SUPPORT GROUP

Next time you find yourself IN THIS SITUATION! ask yourself…….. DO I NEED A SUPPORT WORKER? Every CNS should have one!

rESULTS The support worker provides approximately 7.5 hours support to each CNS per week (20% of CNS workload) to fulfil non-clinical, non-complex tasks allowing the nurses to utilise their specialist skills to provide maximum benefit to patients.

Jessica makes a massive difference to my working week Jessica makes a massive difference to my working week. She has exciting and innovative ideas for providing support to patients. eVALUATION I would be lost without her. She frees up time within my working day… if she wasn’t there, I would be doing admin instead of hands on patient care and support I really couldn’t manage without Jessica’s help. She is so capable, has great ideas and gets things done

Next steps Full evaluation of role Ongoing development programme for Support Worker Further service developments within Haematology Benchmarking with other services Share learning to develop other new posts

The Role of the MACMILLAN Haematology support worker Every CNS should have one!