Process optimisation based on life events Slovak Republic Martina Brachnakova 15th May 2017

Summary Business level Process level Technical level Business architecture based on life-events

Slovak Republic Basic data Figure Citizens 5.423.821 Area 49.036 km2 13 Ministries 4 Main divisions 11 Departments Slovak government Foreign Affairs Economy Interior Presidium of Police Fire brigade Public administration Center for methodological management Organisational dept. Citizenship dept. Dept. for internal administration Dept. for election Archives and registry Business and entrepreneurs State borders Project implementation Register of citizen Municipalities administration Service office Environment Culture Finance Justice Agriculture Defence Health care Education Labour Transport, construction Basic data Figure Citizens 5.423.821 Area 49.036 km2 Regions 8 Districts 79 Municipalities 2890 Towns 138

Project organisation Steering committee Chairman of steering committee Member of steering committee Center for methodological management of process optimization Director (1) Methodologist (1) Head of process teams (1) Training coordinator (1) Process teams for life events Life event manager (3) Process administrators (3) Process analyst (4) Process measurement and assessment Data analyst (6) Group of experts (10) Project office Project manager (1) Project controller (1) Project office asistent (2)

Problem & goal definition* 585,75EUR - 33 % - 50 % 874,50 EUR 640,50 EUR 51 days 1.515 EUR Citizen expenditure 320,25EUR 25 days 906 EUR Total savings: 609 EUR - 70 % - 82 % 2015 2020 2. Institution expenditure - 15 % - 82 % 2015 2020 * together with other National public administration reform projects

Joining forces and breaking silos towards a better performing, transparent and inclusive public administration Number of client requests in 2017 One stop shops * Number of client centers 51 - 11 % - 5 % * Data from 1-3/2017 compared to baseline 7-12/2016

  Roadmap: Simplify our lives 3 5 7 4 1 6 2 3. AS-IS analysis of processes, competencies and management system 7. Education of employees when implementing innovated form of work 5. Measurement, assessment and improvement of processes 3 5 1. Creation of business architecture 7 4  1 6  2 4. Design and implementation of innovated processes 6. Realization of international internships, visits and conferences Do&don´t 2. Creation of methodology

Thank You Martina Brachnakova cmr.svs@minv.sk