Lecture 10 - Business Information Systems: Electronic Business Systems II

Supply Chain Management Links key business processes with Suppliers, Customers, and Partners Location and timely movement of materials Location and timely movement of information How can we create an efficient end to end system to ensure that products have a maximal profitable effect on the business What are the pressure points in a supply chain?

Points of Complications/Failures in Supply Chain Management Internal systems Controls Communication Triggers Warehousing External systems Customer Supplier Partners Interfacing systems

Transaction Processing Systems

Transaction Processing Systems A transaction is an event/occurrence in Sales Purchasing Depositing Withdrawing Etc.,

Transaction Life Cycle Data Entry (multiple and different ways) Scanning Sensors Typing Transaction Processing (Depends on purpose) Batch processing Real time processing Database Update Maintained as accurate and consistent Report Generation Different perspectives Inquiry

Enterprise Collaboration

Enterprise Collaboration Why Enterprise Collaboration Get the best way of communicating information Breaking down of silos of information and knowledge Effect efficiency and speed in decision making Have an overview of one’s responsibilities

Enterprise Collaboration Environments of collaboration Intranet Extranet Internet (Social Media)

Enterprise Collaboration Tools Tools for Electronic Communication Telephone Email Instant Messaging Voice Mail Faxing Web publishing Paging Project Planning and Collaboration Platforms Social Media

Enterprise Collaboration Tools Tools for Electronic Conferencing Voice Conferencing Data Conferencing Video Conferencing Discussion Forums Chat Systems Electronic Meeting Systems

Enterprise Collaboration Tools Tools for Collaboration Calendars and Schedules Sharable calendars Multiple Accessible across devices Task and Project Management Document Sharing Examples, Google Drive; One drive ? Knowledge Management Video conferencing

Marketing Systems

Marketing Systems CRM Sales dashboard Customer feedback Geographical coverage Electronic media tracking system Complaints management

Marketing Systems Interactive Marketing Targeted Marketing – We know who you are, where you are, what you are, who you associate with, when you associate Web marketing (How is one behaving on the web) Context - Where are you looking for information (e.g., DELTA then advertise beer)

Marketing Systems Target Marketing (continued) Social networks Groupings Associations Where are you accessing it Which Social Networks are you accessing What time are you accessing them

Automated Manufacturing Systems

Human Resources Systems Staffing Tracking Recruitment and Selection Training and Development Training Succession Planning Compensation and Administration Performance Management Industrial Relations

Enterprise Resource Management Systems Business Information Systems - Electronic Business

Enterprise Resource Management The backbone of all business transaction within an enterprise. An attempt to seamlessly integrate various and varying business units Enterprise wise transaction management. Sales Order Management Inventory Management and Control Production Distribution Finance Business Information Systems - Electronic Business

ERP – “Interaction View” Sales Inventory Production Distribution Finance Business Information Systems - Electronic Business

Business Information Systems - Electronic Business ERP - Benefits Seamless integration  Quality and efficiency One stop shop, same team, same platform  Decreased Costs Overlap of functions, similarity of interfaces for all units  Improved Decision Support Removal of silos due to overlaps, flexible structures  Enterprise Agility Business Information Systems - Electronic Business

Business Information Systems - Electronic Business ERP - Pitfalls Weak components in ERP Ownership IT Driven Business Driven Fit for purpose (ERP guys say their products are meant for all situations) Involvement of all stakeholders (almost to shop-flow level) Lack of adequate training Over-reliance on consultants - How can a key business component belong to external persons Misaligned expectations – (we have solution to all our problems mentality) Business Information Systems - Electronic Business