AQIP Category Two: Meeting Student and Other key stakeholder needs January 2017 Data Discussion

What is Category Two? Meeting Student and Other Key Stakeholder Needs Processes through which the institution serves its external stakeholders. Separate from instructional programs and internal support services. Determining, understanding, and meeting needs of: Current and prospective students Other key stakeholders, such as: Alumni Community partners

Data needs for Category two Wide ranging category From retention to external partnerships What kind of data should we be looking for? Help us get started . . .

2.1 Current and prospective student need Determining , understanding, and meeting the academic and non- academic needs of current and prospective students. Identify at-risk students and their academic support needs. Deploying academic support Faculty availability Student groups Identifying and supporting student sub-groups (online, veterans, seniors, etc.) Providing non-academic support services Assessing changing student needs

Data for 2.1 Noel-Levitz Student Satisfaction Inventory Student group numbers and participation LLS usage numbers and success rates Veteran Resource Center data

2.2 Retention, Persistence and Completion The approach to collecting, analyzing and distributing data on RPC to stakeholders for decision making. Collecting data Determining targets Analyzing information Meeting targets Selecting tools, methods, and instruments for assessment

Data for 2.2 Historical retention, persistence, and completion numbers (RPC) Data and benchmarks from similar institutions Enrollment Management Plan

2.3 Key stakeholder needs Determining, understanding and meeting needs of key stakeholder groups, including alumni and community partners. Determining key stakeholder groups (alumni, employers, community, etc.) Determining new stakeholders to target for services or partnership Meeting the changing needs of key stakeholders Selecting the tools, methods and instruments to assess key stakeholder needs Assessing degree to which key stakeholder needs are met

Data for 2.3 Campus Master Plan focus group data Surveys Business Alumni Community Input from employees involved in community

2.4 Complaint Processes Collecting, analyzing and responding to complaints from students or key stakeholder groups. Collecting complaint information from students. Collecting complaint information from other key stakeholders. Learning from complaint information and determining actions. Communicating actions to students and other key stakeholders. Selecting tools, methods and instruments to evaluate complaint resolution.

Data for 2.4 Noel-Levitz Student Satisfaction Survey Maxient data Academic Services complaint data Community feedback from: Surveys Focus groups Casual interactions

2.5 Building collaborations & partnerships Aligning, building and determining the effectiveness of collaborations and partnerships to further the mission of the institution. Selecting partners for collaboration. Building and maintaining partnerships. Selecting the tools, methods and instruments to assess partnership effectiveness. Evaluating the degree to which collaborations and partnerships are effective.

Data for 2.5 List of existing partnerships Number of partnerships formed in previous years Data on partnership strength Length of partnership Mission rich Mutual goals