Benchmarking of urban water and sanitation in emerging economies PAS Project Benchmarking of urban water and sanitation in emerging economies Group work Time Allotted: One hour for discussion and 30 mins for presentation of group work

Notes for instructor This group exercise was developed and tested for a group of officials from Nepal. The presentation and discussion notes are general. However, if the course is meant for participants from a specific country (or region), it is advised that instructors prepare some background (as seen in extra slides) that can be shared with participants during the discussion PAS Project

Aim of Exercise Group work aims to make the participants think on how a benchmarking system can be established in a developing country context, what are the major themes around which indicators need to be considered, and whether such information would be readily available from utilities PAS Project

Possible themes for Benchmarking Universal access and coverage Service levels and quality Financial sustainability Efficiency in service operations Equity in service delivery

Illustration of Key Indicators and their relationship Access and coverage (Achieving 100% coverage of water supply) Coverage of Water supply connections % of population with access to improved water services Coverage of distribution network % illegal connections % of identified illegal connections that are regularized THEME KEY PERFORMANCE INDICATOR LOCAL ACTION INDICATORS

Instructions for Group Work The participants will divide in to two groups: water supply and wastewater. A list of key performance indicators (KPI) for water supply and sanitation will be provided to participants (from the India case). The participants will: Identify the broader themes /groups for Key Performance Indicators in context of urban water supply and waste water in Developing Country Select key indicators (water supply / wastewater) under each theme At the end of group work, each group will present their themes and related KPIs Note to instructor: If you have a set of indicators form other countries that are felt to be more relevant, please use them instead of the India case

Discussion Points Which indicators are suitable for urban water supply and sanitation at town level ? What are the Key Performance Indicators? What are the Local Action Indicators? How will these be measured? Is there any routine monitoring by National / District level agencies for Urban Water Supply and Sanitation? What should be done to improve regular monitoring? Are service levels and improvement targets considered before preparing new projects?

EXTRA SLIDES – note to instructor Instructor should prepare these additional slides for training of participants from specific countries The slides that follow were prepared for a training programme on Benchmarking for officials of Nepal.

Nepal – Water & Sanitation trends - JMP (2013) Note: This slide explains situation in Nepal in terms of access to water and sanitaiton

Service level – adopted in the Urban Water Supply and Sanitation Sector Policy National Urban WSS sector policy (MoPPW, Government of Nepal) This slide explains the government policies in terms of setting benchmarks for service delivery Source: National Urban Water Supply and Sanitation Sector Policy, Final Draft; April 2009; Ministry of Physical Planning and Works http://dwss.gov.np/file/file_down/S4Io4uNational%20Urban%20Water%20Supply%20and%20Sanitation%20Sector%20Policy,%202009,%20Final%20Draft.pdf

Proposed Clear, Reliable, Economic, Adequate and Measurable (CREAM) Indicators under NMIP (2011) 1 Access: A % of people/HH served with treated water supply B % of people/HH served with improved Water Supply 2 Water Quality: No. of schemes comply NS No of schemes with benefiting population 3 Quantity of water: % of schemes comply min. NS 4 Functionality: No. of schemes functional Ratio of actual supply to required supply hours. 5 Per capita investment cost 6 Equity: A Mean deviation from district average% of schemes in person per improved water service. B Reaching the un-reached C % of schemes addressing needs of all Marginalized groups 7 Sanitation: % of HH with access to improved sanitation A No. of VDC Declared Open Defecation Free (ODF) B No. of School with improved Water Supply facility C No. of school with toilet facilities 8 Gender A % of WUSCs with female holding key positions B % of WUSCs with female representation as per regulation 9 Management: % of schemes with active WUSC /Boards/operators. This slide provides indicators currently used by Government of Nepal to assess water service delivery Source: Water supply, Sanitation and Hygiene (WASH) Sector Status Report; May 2011

Sanitation Indicators (2013) As presented in : Nepal Country Paper on Sanitation SACOSAN-V 2013 This slide provides current situation in Nepal with respect to sanitation indicators Source: Nepal Country Paper on Sanitation SACOSAN-V 2013

Suggestive Indicators - Planning for Water Supply up to 2015 in Small towns water supply and Sanitation Project –STWSSSP (2009) This slide provides list of indicators proposed by Government of Nepal to monitor water services in small towns Updated Fifteen – year development plan for Small towns water supply and sanitation sector (wss) as accessed at http://dwss.gov.np/file/file_down/UBDryoNMIP_WatSan_Survey_2010_Report.pdf

END PAS Project