Learning Outcome Assist a client to complete the correct application form to claim a DWP benefit. Criteria for Assessment 1.1 1.2 1.3 Describe the key elements of each of those benefits Identify the qualifying criteria for each Benefit Identify Government Department responsible for payment of the benefit.

Learning Outcome Confirm arrangements Criteria for Assessment 3.1 3.2 Prepare and send letters of confirmation to clients Prepare and send letters of confirmation to Clergy

Office Procedures Added Services Funeral Director’s Responsibilities Unit AD4 Office Procedures Added Services Funeral Director’s Responsibilities

Prepared by Chris Parker September 2001 BENEFITS Bereavement Allowance Bereavement Payment Widowed Parent’s Allowance Funeral Payment Prepared by Chris Parker September 2001

Bereavement Allowance The claimant must Be aged 45 or over when their spouse died Not be in receipt of widowed parents allowance

Bereavement Allowance From 9th April 2001 existing Widows Pension will be replaced with BEREAVEMENT ALLOWANCE Can be claimed by both Men & Women on the death of their spouse for 52 weeks from date of bereavement. Claim on Form BB1

Bereavement Allowance The deceased must have either Met the NI contribution conditions OR Their death was caused by their job

Bereavement Allowance The claimant must Be aged 45 or over when their spouse died Not be in receipt of widowed parents allowance

Bereavement Payment Apply on Form BB1 One off Payment Based on late husband or wife’s NI contributions Lump sum £2000

Widowed Parent’s Allowance Claim on Form BB1 Formerly Widowed Mother’s allowance Regular payment For widow/ers bringing up children Based on late husband/wife’s NI contributions Basic allowance £75.50

Funeral Payment Claim on Form SF200 How will shortfall in funeral costs be paid? Any Insurance policies will be taken into account Maximum of £700 towards Funeral Director’s fees

Funeral Payment Claimant must be in receipt of other benefits. Circumstances of Applicant NOT Deceased Financial status of the deceased does not contribute to eligibility Other relatives may be asked to contribute

Learning Outcome Arrange the printing and publishing of service sheets, death announcements and obituary notices Criteria for Assessment 4.1 4.2 4.3 Use directories and other information sources to locate newspapers and periodicals. Prepare copy for newspapers and publishers Prepare announcements and service sheets for clients

Newspaper Notices Finding the right newspaper or trade journal Deadlines and Editions Layout Information to be given Checking the copy Confirming the price

On Line Obituaries Chief Petty Officer Gordon Selby Last Updated: 12:01am BST 20/04/2007 Chief Petty Officer Gordon Selby, who has died aged 87, was one of the luckiest and most highly decorated ratings in the submarine service. In September 1940 he was appointed coxswain of the submarine Upholder, commanded by Lieutenant David Wanklyn, which was sent to join the "Fighting Tenth" flotilla. On arriving astern of The carrier Illustrious as she was being subjected to continuous

Services Sheets Layout and Design Content Hymn words Checking with client & Clergy Printer’s Deadline Checking copy before final print run

Funeral Stationery Memorial Books Floral tribute lists Letters of Condolences Mourners lists Vicars cards Donation of floral tributes cards

Learning Outcome Receive and handle charitable donations, cash and cheques Criteria for Assessment 2.1 2.2 2.3 2.4 Apply company procedure for handling donations Follow Company banking procedures Handle and count cash, Record cash payments and receipts Record receipt of cheques Follow procedures for payments by credit/debit cards

Cash Handling Paid funeral accounts Petty cash Cash payments for disbursements Charitable donations Banking procedures

Learning Outcome Receive and record Floral tributes Criteria for Assessment 5.1 5.2 5.3 Check name on card to identify those for the coffin. Keep tributes separate from other families List tributes in a legible way as per your company procedure.

Example of a floral tributes record Date Deceased’s name Florist Names on card Description e.g. tied bunch red roses/cross etc