Ryan Goff Program Manager - AccessCONNECT National Local Government Infrastructure and Asset Management Conference May 2015 Ryan Goff Program Manager - AccessCONNECT

Background | NHVR The NHVR is established under the Heavy Vehicle National Law (HVNL) to administer Heavy Vehicle Regulatory functions, such as compliance, enforcement and road access. The HVNL specifies a role for councils as Road Managers, to which the NHVR is required to seek consent from, prior to finalising an access permit for a heavy vehicle operator.

Background | Current State Environment Very manual process (limited automation) Email communication (difficult to track and report against) Limited tools to assist councils process consent requests Lack of regulatory transparency or consistency This is a relatively new role for councils and many councils do not have a great deal of confidence to process a consent request and resourcing is an issue

Background | Current Business Process Lodge Assess Consent Finalise Email Email NHVR Road Managers NHVR Qld (TMR) Qld Local government Vic (VicRoads) Vic Multiple Permit Output Types Multiple Entry Points & Form Types SA (DPTI) SA State & territories Third parties ACT (RoadsACT) ACT NSW RM’s NSW NSW assess State controlled roads only

Local Government’s Role To efficiently carry out this new role, councils did not receive the direct support required. As a result councils have adapted to the role with different approaches to risk management, resourcing and processing. To process a consent request in the current environment, councils are required to: Manually process consents Interact through inefficient email communication channels Manually track, monitor and report against the consents Develop their own tools and conduct their own research to process consent requests Lodge Assess Consent Finalise Email Email NHVR Road Managers NHVR Qld (TMR) Qld Local government Vic (VicRoads) Vic Multiple Entry Points & Form Types SA (DPTI) SA State & territories Third parties ACT (RoadsACT) ACT NSW RM’s NSW assess State controlled roads only

Current State Environment | Outcomes Lodge Assess Consent Finalise Email Email NHVR Road Managers NHVR This has resulted in: Limited regulatory transparency or consistency for heavy vehicle operators Manual tracking Further resource constraints for councils A reduction in councils confidence to approve consent requests Qld (TMR) Qld Local government Vic (VicRoads) Vic Multiple Entry Points & Form Types Multiple Permit Output Types SA (DPTI) SA State & territories Third parties ACT (RoadsACT) ACT NSW RM’s NSW NSW assess State controlled roads only

Feedback from Local Government What we have heard. . . Limited understanding of Performance Based Vehicles (PBS) Limited understanding of Pre-approvals/Notices Heavy vehicle configuration details – no uniformity General confusion as Road Managers are supplied with Case Numbers, Road Manager Consent Numbers and Permit Numbering Operating Conditions – not sure what to apply and no uniformity

AccessCONNECT Program How are we improving access management? Our Vision We are implementing a NATIONAL ACCESS MANAGEMENT BUSINESS MODEL for industry that delivers national consistency, improved transparency and reduced regulatory burden, while addressing stakeholders expectations

AccessCONNECT Program How are we improving access management? Delivery Stream Objectives Expected Deliverables Policy Setting Work with stakeholders to develop nationally harmonized operational policies, ensuring similar outcomes are applied to similar events. This will improve decision making abilities, create transparent regulatory practices and reduce the varied operating requirements customers currently comply with. Standard Conditions (+ statements of reason) Demand Management, including pre-approvals and national notices Nationally harmonized operational policies Visual hierarchy of vehicle configurations Process Reform Implement the most effective and efficient national permit processes to ensure stakeholder expectations are met. This will include elimination of lengthy manual processes through automation and streamlining of administrative steps, providing tools and approaches to governments to ensure Road Managers are supported to provide timely responses. Simplified forms Validated application processes Fast tracked (risk-based) processes Road Manager consent tools Road Manager communication protocols System Enhancement Develop a new comprehensive framework and system for Access Management Permits to be delivered by the NHVR. This will support risk-based decision making processes, appropriate capacity to manage workloads, easily understood requirements by all stakeholders, and an integrated electronic system for permit issuing and compliance processes. Risk Framework and Rules Engine Technology Platform Prototype Portals to ensure stakeholders influence future solution design Customer Portal (Smart Form + Payment Gateway) Optimized GIS Data (incl. a GIS user portal) Operational Policies – Permit Duration Policy, Standard Conditions Our Progress SYSTEM COMPONENTS DEVELOPED (NOV) WE ARE HERE (MAY) STAGED IMPLEMENTATION DELIVER DEVELOP DESIGN IDENTIFY PLAN STABILISED JULY 2014 JANYARY 2015 JULY 2015 JANUYARY 2016 JULY 2016

AccessCONNECT Program Council Portal being piloted

NHVR Case Tracker – consent details Friday, 18 May 2018 NHVR Case Tracker – consent details Prepared 8-Dec-14 Commercial in Confidence

NHVR Case Tracker – consent details Friday, 18 May 2018 NHVR Case Tracker – consent details Prepared 8-Dec-14 Commercial in Confidence

NHVR Case Tracker – consent details Friday, 18 May 2018 NHVR Case Tracker – consent details Prepared 12.05.15 Commercial in Confidence

NHVR management of LGA consents | Benefits Moving Forward NHVR management of LGA consents | Benefits Reporting and Data Analysis Ability to produce report to identify trends, issues, training, targets in regard to Road Manager consent timeframes and follow ups Improved Council Support Building of partnership/relationship with LGAs, through a partnership approach to the development and supply of regulatory tools to assist decision makers Quicker Processing Times Reduction in processing times by removal of double handling and the usage of a Road Manager Portal that provide efficient work flow management Risk Based Framework Development of a permit prioritisation framework, which seeks to automate repeat or low-complexity access applications, allowing road Managers to focus on higher priorities/risk movements.

Result of AccessCONNECT Enquire Lodge Assess Consent Finalise Portal Portal Portal Portal Customer Customer NHVR Road Managers NHVR COMPLEX OPTIMISED WORK PRACTICES MEDIUM NATIONALLY SUPPORTED DECISIONS Single Permit Output Complexity reduces over time Single Entry Point Automated system response SIMPLE INSTANT OR 24hr DECISION NOTICES / GAZETTES / GENERAL ACCESS

In Summary AccessCONNECT Program has stabilised the NHVR business NHVR has a ‘plan to fix’ and are working towards it It is not just a system change, but a transformational program, with many issues that existed before the NHVR permit process went live NHVR is now addressing these issues in partnership with all stakeholders – we need your ongoing support and assistance! To achieve it, we need agreement and continued support from jurisdictions, particularly on policy and processes that require re-alignment

subscribe www.nhvr.gov.au/subscribe visit www.nhvr.gov.au email accessconnect@nhvr.gov.au fax 07 3309 8777 post PO Box 492, Fortitude Valley Q 4006 call 1300 MYNHVR* (1300 696 487) *Standard 1300 call charges apply. Please check with your phone provider