Cara Clifford Instructor, Learn iT! Skype for Business Quick Start Cara Clifford Instructor, Learn iT!

Why Skype for Business? Improving Communication, Improving Collaboration Gilead is becoming more distributed and needs an effective communication and collaboration tool. Skype for Business provides an integrated experience with the following: Flexibility of Communications Mode – Instant Messaging, Voice, Video, Conference Ability to Communicate Anywhere – Office, Conference Room, Remote Office, Hotel, Mobile Improvement in Collaboration/Productivity – Presence, Quick Desktop Sharing, Ad-hoc Conferencing Ease of use, across all devices – Desktop, Mobile, Room Units

Skype for Business Highlights All users, by default, are set up with a Skype for Business account All users, by default, are set as Presenters; no need to wait for the host to start the meeting Create a new meeting space for confidential or back-to-back meetings or use your dedicated meeting ID number Skype for Business Web App for non-Gilead computers

Skype for Business Site: GNet > Skype for Business Get Help & Next Steps Skype for Business Site: GNet > Skype for Business GNet > Employee Resources > Information Technology > Gilead Applications > Skype for Business Quick Reference Guides Videos FAQs Headset Options Report Issues & Feedback SPARC: : https://sparc.gilead.com

Agenda Presence, Contacts & IM Ad-Hoc Communication Skype Meetings Skype Audio & Video Sharing Content Skype Meetings Meeting Options Schedule a Meeting Join a Meeting Lead a Meeting

Skype for Business: Presence, Contacts & IM

Skype for Business Site: GNet > Skype for Business Get Help & Next Steps Skype for Business Site: GNet > Skype for Business GNet > Employee Resources > Information Technology > Gilead Applications > Skype for Business Quick Reference Guides Videos FAQs Headset Options Report Issues & Feedback SPARC: : https://sparc.gilead.com

Skype for Business: Ad-Hoc Communication Audio, Video & Sharing Content

Ad-Hoc Communication Skype Audio Skype Call (P2P VoIP Call) SfB or Lync-optimized headset required by both parties Skype for Business Voice Call Outbound calls only (external and worldwide) No phone number issued; no voicemail Extension dialing not enabled; full phone number required

Skype for Business Site: GNet > Skype for Business Get Help & Next Steps Skype for Business Site: GNet > Skype for Business GNet > Employee Resources > Information Technology > Gilead Applications > Skype for Business Quick Reference Guides Videos FAQs Headset Options Report Issues & Feedback SPARC: : https://sparc.gilead.com

Skype for Business: Meetings

Meeting Highlights, Policies and Options Medium 100 participants (Request in advance via SPARC) Standard 50 participants Meeting Policies DEFAULT Questions: What about meetings over 100 participants?

Meeting Highlights, Policies and Options Meeting Defaults Not replacing WebEx at this time New meeting space (unique conf. ID) No one has the wait in the Lobby Anyone from my organization is a Presenter No entry/exit announcement Participants muted on entry Audio tone & visual alert when your line is muted or unmuted Conference ID will be 7 digits or less Note: If a Skype for Business meeting was scheduled, and the meeting changes to in-person or WebEx, you will need to cancel the meeting and recreate. By default your meeting will be set up with a unique meeting space. Which means each meeting will have a unique conference ID.

Joining a Meeting Use Skype for Business Call me at: Don’t join audio Select when using a SfB or Lync-optimized headset/device Connects you to both web and audio conference Call me at: Enter phone number for the meeting to call Don’t join audio Select when dialing in from an office, mobile or Conference Room phone DO NOT check box “Don’t show this again”

Joining a Meeting from Office, Mobile or Conference Room Conference ID required when calling without a headset/device Use the ‘Find a local number’ when calling in from outside the area of the scheduled meeting. (https://dialin.gilead.com/)

Joining a Meeting from Office, Mobile or Conference Room PIN required by Organizer if: Audio Only (no authenticated user connecting to the web) To access full menu features (e.g. Mute All) Select ‘Forgot your dial-in PIN’’ to set PIN (https://dialin.gilead.com/)

Skype Audio Tips If joining a call with other attendees sitting in the same room, ensure only one computer (or the conference room phone) is dialed into the audio portion of the meeting to prevent audio feedback If you ever run into issues using your audio headset, remember you can always dial in using a traditional telephone. If joining over remote VPN and are having issues, you can always disconnect from VPN and join again over an Internet connect to improve the performance Use a SfB or Lync-optimized audio device (headset) for best audio & microphone quality experience Select audio device and test call quality prior to initiating a call Do not use Skype for Business for 911 or any other emergency calls

Additional Information Recording Out-of-the-box recording functionality does not meet Gilead Legal Requirements Recording solution being developed If interested in testing recording, contact SkypeForBusinessProject@gilead.com

Additional Information Mobility Gilead Issued Device Users will have access to the full functionality mobile app Anyone can join meetings as Guest Download the mobile app (Apple App Store or Google Play) Open the invite from calendar on mobile device Tap the ‘Join’ link Sign in as Guest For more information on Mobile see FAQ’s

Skype for Business Site: GNet > Skype for Business Get Help & Next Steps Skype for Business Site: GNet > Skype for Business GNet > Employee Resources > Information Technology > Gilead Applications > Skype for Business Quick Reference Guides Videos FAQs Headset Options Report Issues & Feedback SPARC: : https://sparc.gilead.com