5/15/2018 5:08 PM BRK3045 Servicing Windows 10: Understanding the Windows as a service process and improvements Michael Niehaus Director of Product Marketing, Windows mniehaus@microsoft.com / @mniehaus © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Staying Current Key things to know about Windows as a Service 5/15/2018 Staying Current Key things to know about Windows as a Service 2018 2019 2020 Predictable releases, twice per year Semi-Annual Channel Windows 10 1709 Windows 10 1803 Windows 10 1809 About six months between releases Windows 10 1903 MICROSOFT CONFIDENTIAL © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Staying Current Key things to know about Windows as a Service 5/15/2018 Staying Current Key things to know about Windows as a Service 2018 2019 2020 Each serviced for 18 months From the date of release Windows 10 1709 Windows 10 1803 Windows 10 1809 Windows 10 1903 18 months for each release MICROSOFT CONFIDENTIAL © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Staying Current Key things to know about Windows as a Service 5/15/2018 Staying Current Key things to know about Windows as a Service 2018 2019 2020 Windows 10 1709 Aligned with Office For simpler deployment planning Office 365 ProPlus 1708 Windows 10 1803 Office 365 ProPlus 1802 Windows 10 1809 Office 365 ProPlus 1808 MICROSOFT CONFIDENTIAL © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Staying Current Key things to know about Windows as a Service 5/15/2018 Staying Current Key things to know about Windows as a Service 2017 2018 2019 Windows 10 1703 Windows 10 1709 Windows 10 1803 Windows 10 1809 Supported by ConfigMgr Current Branch ConfigMgr 1702 ConfigMgr 1802 ConfigMgr 1706 ConfigMgr 1806 ConfigMgr 1710 ConfigMgr 1810 About four months between ConfigMgr releases MICROSOFT CONFIDENTIAL © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Staying Current Key things to know about Windows as a Service 5/15/2018 Staying Current Key things to know about Windows as a Service 2018 2019 2020 Start as early as possible Think of this as a process, not a project Windows 10 1709 Windows 10 1803 Windows 10 1809 Windows 10 1903 Plan & Prepare Pilot Broad Deployment MICROSOFT CONFIDENTIAL © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Becoming Agile with Microsoft PRISM FY16 5/15/2018 5:08 PM Becoming Agile with Microsoft Delivering new value, features and capabilities on a faster cadence Providing unmatched flexibility and control Continually improving security, reliability, and performance Simplifying deployment and management Deeply integrating cloud services, both to add functionality and to simplify the process of staying current © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Staying Secure with Windows 10 MS Story 5/15/2018 5:08 PM Staying Secure with Windows 10 Attackers take advantage of periods between releases Stay ahead of the attackers with continual Windows 10 improvements Capability Protection Gap Time Product Release Threat sophistication © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Improving Productivity with Windows 10 MS Story 5/15/2018 5:08 PM Improving Productivity with Windows 10 Continual improvements: New features twice per year, adding value and improving productivity Minimized end-user disruption by having less change with each release © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Supporting Hardware Innovation with Windows 10 MS Story 5/15/2018 5:08 PM Supporting Hardware Innovation with Windows 10 Hardware is changing rapidly Integration Performance Battery life Software is a key piece Power management Performance tweaks New hardware features to leverage Windows 10 is enhanced with each feature update release © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Simplifying Deployment with Windows 10 MS Story 5/15/2018 5:08 PM Simplifying Deployment with Windows 10 No more big, disruptive deployment projects Easy, automated deployment process Exceptional application compatibility © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

+500M DEVICES RUNNING WINDOWS 10 “WITH THE ‘WINDOWS AS A SERVICE’ MODEL THAT’S BEEN INTRODUCED WITH WINDOWS 10, WE HAVE REDUCED OUR OPERATING SYSTEM DEPLOYMENT TIME BY 75%.” DOROTHY STEPHENSON, DIRECTOR, ITS, KIMBERLY-CLARK “WE UPGRADED 33% OF OUR DEVICES TO WINDOWS 10 1703 IN 3 BUSINESS DAYS. THIS HAS TO BE THE FASTEST AND SMOOTHEST OS UPGRADE WE HAVE EVER SEEN.” IT DIRECTOR, PROFESSIONAL SERVICES SECTOR

For more information Speed and scale: Accenture’s Windows 10 journey Brad Nyers, Managing Director Accenture Tuesday, September 26 4:00 PM - 5:15 PM OCCC W207 AB

2 FEATURE UPDATES PER YEAR Microsoft Inspire 5/15/2018 5:08 PM FEATURE UPDATE Always up to date for latest productivity and security capabilities and hardware support From project to process to simplify the deployment process and reduce disruption AGILE UPDATE CYCLE FEATURE UPDATE 2 FEATURE UPDATES PER YEAR © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows as a service Moving from project to process MS Story 5/15/2018 5:08 PM Windows as a service Moving from project to process TARGETED PILOT DEPLOY BROADLY DEPLOY PLAN AND PREPARE Plan and Prepare Work with Insider Preview builds Provide feedback on features and compatibility Identify features to be implemented Targeted Pilot Deployments Validate apps, devices and infrastructure to ensure compatibility with the new release React to issues encountered Deploy and configure new features Broad Deployment Deploy to all the devices in the organization React to any additional issues encountered Focus on risk reduction Personaliy © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows as a service Moving from project to process MS Story 5/15/2018 5:08 PM Windows as a service Moving from project to process Plan and Prepare Windows Insider Preview Channel Targeted Pilot Semi-Annual Channel Broadly Deploy Semi-Annual Channel Prepare for new release by evaluating new features Provide feedback on changes, any issues encountered Validate apps, infrastructure, and hardware to prepare for broad deployment Lab machines, IT devices, developers Early adopters, volunteers Information workers General population NUMBER OF DEVICES Time Release © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows as a service Moving from project to process MS Story 5/15/2018 5:08 PM Windows as a service Moving from project to process Changes are required: Application validation Infrastructure Deployment process © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

For more information How to design and complete your successful move to Windows 10 and WaaS John Wilcox, Principal Program Manager Wednesday, September 27 12:30 PM - 1:45 PM OCCC West Hall F1

Windows as a service Application validation Significant change to traditional practices: PROACTIVE: Structured testing of only the most business-critical apps (automated if possible) REACTIVE: Validate all remaining apps via targeted pilot deployments Take advantage of observed 99% app compatibility rates Leverage available tools like Windows Analytics and Ready for Windows to identify issues up front Identify Prioritize Structured testing for critical apps Validation via pilots for rest

Compatibility in Windows 10 PRISM FY16 5/15/2018 5:08 PM Compatibility in Windows 10 Outstanding compatibility means a smooth migration from Windows 7 or Windows 8.1, while also simplifying the process of staying current with Windows 10 Desktop apps Web sites Modern apps Hardware Organizations are observing compatibility rates above 99% High compatibility achieved through: Minimal changes to Win32 APIs Insider feedback during development Telemetry Internet Explorer 11 included (unchanged) for backwards compatibility New Microsoft Edge browser for modern HTML5-based web sites Enterprise Mode features to ensure proper use High compatibility achieved through: Validation of Windows Store apps Insider feedback during development Telemetry Significant investments, enhancements in each release Windows 10 supports all devices capable of running Windows 7 and above Identical hardware minimum requirements as Windows 7 Strong driver compatibility, with updates delivered as needed through Windows Update © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ready for Windows Get links to Windows 10 ISV support statements MS Story 5/15/2018 5:08 PM Ready for Windows Get links to Windows 10 ISV support statements Get usage information for every app version, and use that to target testing http://www.readyforwindows.com We are actively engaged with ISVs, to ensure full support for Windows as a service © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Analytics A suite of tools reduce deployment and support costs Upgrade Readiness Update Compliance (In Preview) Device Health (In Preview) Plan upgrades by identifying devices that are ready and identify and resolve top app/driver compat blockers. Ensure update and antimalware compliance with timely reports for all your devices (even those on the road). Reduce support costs by proactively identifying and remediating top end-user impacting issues. Watch for additional analytics capabilities currently in development.

For more information An overview of Windows Analytics: New tools to help improve Windows experiences Rama Shastri, Principal Program Manager Marc Shepard, Principal Program Manager Lead Tuesday, September 26 2:15 PM - 3:30 PM OCCC Chapin Theater W320

MS Story 5/15/2018 5:08 PM Windows Analytics Upgrade Readiness A free tool for guiding you through the process Pull together key information Telemetry-based app and device inventory App and driver compatibility details App usage and support info from Ready For Windows Establish a process Prioritize apps Identify issues Remediate using provided information Drive deployment Identify machines that are ready to deploy Integrate with Configuration Manager and similar tools © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

For more information Windows Analytics: Plan and manage Windows 10 upgrades and feature updates with Upgrade Readiness Zach Dvorak, Program Manager Nevedita Mallick, Software Engineer Friday, September 29 10:45 AM - 12:00 PM OCCC W414

Web App Compatibility A dual-browser strategy 5/15/2018 Switch back to Microsoft Edge automatically for all other sites Use Microsoft Edge as a safer, faster, more productive default browser Switch automatically to Internet Explorer 11 for approved sites on the Enterprise Mode Site List Provides support for web apps designed for Internet Explorer Supported on Windows 7, Windows 8.1, Windows 10 Upgrading web apps to modern standards is the best long-term solution, but you can use Internet Explorer 11 for backward compatibility and upgrade web apps on your own schedule © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

For more information Microsoft Edge: Browsing in the enterprise overview Patrick Kettner, Program Manager Monday, September 25 2:15 PM - 3:30 PM OCCC W230

Windows as a service Infrastructure Two approaches: Stay up to date yourself via ConfigMgr Leverage the cloud and always be up to date Cloud: Azure Active Directory Intune Windows Update for Business On-Premises: System Center Configuration Manager current branch Active Directory

Configuration Manager current branch MS Story 5/15/2018 5:08 PM Configuration Manager current branch Simple mechanism for updating: Right-click, Install Update Pack Stay current: Each Windows 10 release supported by previous ConfigMgr release Full functionality with next release © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows as a service Deployment process Methodical and controlled Rings allow for continued expansion of the feature update deployment Peer-to-peer technologies reduce the impact on the network Minimize the end-user impact through scheduling Implement new Windows 10 features as part of the deployment process Create rings and deploy one-by- one Use peer-to-peer technologies Schedule during off hours Implement features

Windows as a service Deployment rings MS Story 5/15/2018 5:08 PM Windows as a service Deployment rings Deployment Decision Deploy and Use Targeted Pilot Validation Plan and Prepare IT/Developer Canary Self Select Sample Insider Preview 6 months Semi-Annual Channel 18 months *Conceptual illustration only © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

For more information Designing and implementing your flighting strategy to support your Windows 10 deployment decisions John Wilcox, Principal Program Manager Thursday, September 28 10:45 AM - 12:00 PM OCCC W224

Identifying a tool to use PRISM FY16 5/15/2018 5:08 PM Identifying a tool to use Windows Update for Business Windows Server Update Services System Center Configuration Manager Windows Update Cloud Feature updates installed as they are released (subject to throttling) Delivery optimization for peer-to-peer distribution Only option for Windows 10 Home Cloud Feature updates can be deferred Builds on top of Windows Update Uses Windows Update for content On-Prem Feature updates are deployed when you approve them Content distributed from WSUS servers BranchCache to reduce bandwidth On-Prem Choice of task sequence-based feature updates or Windows 10 servicing capabilities Content distributed from ConfigMgr DPs BranchCache or ConfigMgr peer caching to reduce bandwidth © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Update for Business Servicing from the cloud Built on top of Windows Update for global scale Implemented through additional policies configurable via Group Policy, Intune (or other MDM services), Configuration Manager Controls for deferring feature updates, quality updates “Active Hours” to specify when users are likely away Windows Analytics for compliance reporting

For more information Learn how to service Windows 10 using Windows Update for Business Sandeep Deo, Senior Program Manager Narkis Engler, Principal Program Manager Wednesday, September 27 10:45 AM - 12:00 PM OCCC W224

System Center Configuration Manager Windows 10 Servicing Define servicing plans to indicate the schedule for deploying to devices Servicing plans are executed automatically for each feature update Reduces size of updates via use of ESD files Task Sequence Servicing For additional control over the feature update deployment process

Distribute content using peer-to-peer MS Story 5/15/2018 5:08 PM Distribute content using peer-to-peer Eliminate bottlenecks by moving traffic to the edges of the network Multiple tools available: BranchCache (with WSUS, ConfigMgr) Delivery Optimization (with WU, WU for Business) ConfigMgr Peer Caching (ConfigMgr current branch) Third-party alternate content providers (ConfigMgr) 90% or more of the traffic can be shifted Simple to implement, great for large and small offices Wireless Access Point Wireless Access Point Router Router Data Center Server Switches Data Center Server Switches Without peer-to-peer With peer-to-peer © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

For more information Reducing the network impact of Windows 10 feature and quality updates Michael Niehaus Director of Product Marketing Tuesday, September 26 4:30 PM - 5:15 PM OCCC W240

For more information Delivery Optimization - a deep dive Andreas Hammarskjold Narkis Engler, Principal Program Manager Thursday, September 28 12:30 PM - 1:45 PM OCCC W221

For more information Dig deeply into BranchCache: Learning from the experts Andreas Hammarskjold Friday, September 29 10:45 AM - 12:00 PM OCCC W307

Maintaining Quality MS Story 5/15/2018 5:08 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows servicing Challenges of the past MS Story 5/15/2018 5:08 PM Windows servicing Challenges of the past With Windows 7 and 8, servicing choices added complexity and cost, increased fragmentation, and reduced quality What customers are running What we are testing Y YY Typical Windows 7 PC: Selectively Patched Windows 7 Test Lab PC: Fully Patched © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows as a service Terminology MS Story 5/15/2018 5:08 PM Windows as a service Terminology Quality Updates Feature Updates A single cumulative update each month with no new features Security fixes, reliability fixes, bug fixes, etc. Supersedes the previous month’s update Try them out with Security Update Validation Program (SUVP), other Twice per year with new capabilities 18 months of servicing and support for each feature update release Very reliable, with built-in rollback capabilities Simple deployment using in-place upgrade, driven by existing tools Try them out with Insider Preview Changes made for older Windows releases as well, to adopt learnings from Windows 10 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Special-Purpose Devices MS Story 5/15/2018 5:08 PM Special-Purpose Devices © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows devices Comparing use cases General-purpose devices Special-purpose devices For information workers, front-line task workers New releases deliver improvements for security and productivity, as well as support for the latest hardware capabilities For limited use cases, where absolutely no changes can be tolerated Examples include industrial and medical control devices IoT-like devices, often shipped preconfigured from a value-added reseller (VAR)

Windows 10 Enterprise Long-Term Servicing Channel Provided for two different audiences Windows 10 IoT Enterprise LTSC For VARs, system builders, and OEMs building special-purpose devices (limited use license) Windows 10 Enterprise LTSC For enterprise organizations with similar special-purpose IoT-like needs (unrestricted use license) Releases expected every three years Silicon support policy applies (new Windows release needed to support new processor generations) Next release expected in 2019 Designed when absolutely no feature changes can be tolerated for the life of the device 10-year servicing and support lifecycles, with no new features for the entire duration Self-updating features and those driven by cloud services are removed: Microsoft Edge, Cortana, Store, and all in-box apps Not intended for information worker devices

Next Steps MS Story 5/15/2018 5:08 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources Windows as a service documentation http://aka.ms/Waas 5/15/2018 5:08 PM Resources Windows as a service documentation http://aka.ms/Waas Windows as a service overview video http://aka.ms/WaasVideo Windows Analytics and Ready for Windows https://www.microsoft.com/en-us/windowsforbusiness/windows-analytics http://www.readyforwindows.com © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365 powered device Deployment When you’ve decided to deploy, Microsoft FastTrack provides best practices, expertise and support Microsoft recommends connecting with a qualified expert to get the best FastTrack ‘Modern Desktop’ deployment experience Success Plan Proof of Concept Production Pilot Best Practices End User Adoption Up-to-date Servicing Self-service training and guidance available at every step in the FastTrack deployment process https://fasttrack.microsoft.com

Call to action Keep up to date and secure 5/15/2018 5:08 PM Call to action Keep up to date and secure Deploy Windows 10 and Office ProPlus together Implement a servicing strategy using a ringed approach Leverage Windows Insider builds to prepare Turn on telemetry to get proactive data-driven insights Validate instead of test © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 5/15/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 5:08 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.