Patient Survey 2011/2012 We take this opportunity to thank the patients who took part in the patient survey and Patient Participation Group for their support and dedication to the surgery. Patient survey was carried out with full participation of PPG

Designing the questioner PRG and the surgery had a meeting and agreed on the questioner and the questions designed to address the following areas. Access to Doctor or nurse Obtaining test result The helpfulness of the reception staff The overall satisfaction with practice

Methodology Patient survey was carried out during October 2011 at both Bulkington and Bedworth surgeries. Questionnaire was distributed to patients randomly by reception staff and collected at the end of consultation. Questionnaires were given to patients seeing doctors and the practice nurse. Number of questionnaires completed 132. Percentage completed the survey 4.06%

Survey results were hugely positive. These results were discussed at PPG meeting on date. All the items in the survey were analysed individually and comments from PPG members were taken. Overall satisfaction with surgery was 93% .Satisfaction and helpfulness of reception staff was 98%. The areas needed addressing were opportunity to speak to doctor or nurse on the telephone, Out of hour appointments.

Appointments Surgery offer variety of appointments to suit the demand of the patients. Pre bookable, and emergency appointments are available for doctors and nurse. Telephone consultation slots also been offered in each surgery both morning and afternoon appointments. Any emergencies are seen or telephoned on the same day.

Action Point PPG felt very strongly about cutting down “Did Not Attend”. Suggestions made were to text and send letters to frequent non attendees. Out of hours service information is available to patients in the waiting areas at both surgeries and displayed outside the surgery as well.

Survey finding and Action Agreed Action Action by who Action by when Date completed Out of hours To display more in the waiting area & reception in both the surgery sites & on the front door. Dr C Y T Muthiah & Dr Bhavan & Practice manager After the PPG meeting 3rd week of February 2012. To arrange open evening to get more member for PRG Posters to advertise on the both surgeries Dr C Y T Muthiah & Dr Bhavan May 2012 Did Not Attend for the doctors & nurses appointments If anyone did not their appointments 3 times the letter to be sent by surgery. Dr C Y T Muthiah, Dr Bhavan & All practice staff