roadfreight

Retail Logistics A complete range of services designed for the distribution of consumable products Domestic transportation Packaging solutions Customer delivery surveys Reverse logistics Customized order management solutions Charity returns Multiple levels of residential delivery service Vendor / PO management Risk reduction analysis Information technology solutions designed specifically for the retail industry Flexible warehouse locations nationwide Cross-dock, consolidation, or pick from stock High value, secure commodity areas

Handling Art and Luxury Goods From classic Degas and Miró to postmodern Philippe Starck design, contemporary sculptures from Mark Stasz, and full exhibits like Star Trek all pieces are treated with the utmost respect and care.

We understand the specific art packing and shipping requirements of museums and art galleries We provide: Domestic “next flight out” and “just in time” strategies for time sensitive cargo such as precious one of a kind pieces

Art Logistics Services Currently we handle warehousing, brokerage, and transportation for our customer, for exhibitions with shows around the world We provide The transportation move for the exhibition material can range from plasticized bodies, artifacts, as well as the exhibition overlay equipment.

Art Logistics Services Each move is treated as a project and quoted according to what the customer needs to have accomplished We provide In regards to the moves depending upon the exhibition we have certain guidelines for how many straps, load bars, blankets, and if a refrigerated container or truck is necessary.

Domestic Service Levels Offering customers vast solutions with AM and PM Deliveries for all service levels Next Flight Out (NFO) service: Designed to meet the urgent, same day delivery requirements of our customer. Delivery Deadline (DDL) Service: Designed for customers whose delivery requirements are date and time specific Priority service / Next Business Day: For urgent situations such as shortages in inventory or need product delivered overnight. Standard Trucking solutions: Less than Truckload (LTL) Full Truck Loads (FTL) Standard Service / Second Business Day: Designed for customers with traffic less urgent than overnight to reduce their transportation cost Intermodal Local Delivery / Local Transfer Economy Service / 3-5 Business Day: Designed to optimize cost while still receiving time specific service

White Gloves solutions Network developed for high end and luxury goods customers Our what glove service includes: Weekend Delivery available Documented communication process with drivers. Uniformed drivers Uniformed agents and contractors- proven ability to scale personnel resources as needed ; ability to service EOQ volume spikes Trained customer service process to keep stakeholders informed of transit quality Defined Returns process Our service offers customers, inside delivery to the room-of-choice, unpacking and removal of all packing material. Drivers are trained with video training Appointment scheduling - can meet tech crews Minor preparation, assembly or setup may also be required. 1-4 man capability

Value Added Domestic Services Special services required to handle White Glove Services – inside, multiple-men, lift-gate, pallet jack, debris removal Standard Operating Processes After Hours, Weekends and Holiday Service Multi Men Pick-ups and Deliveries Air Ride equipment in all markets Coordination of specialized tools and equipment House stops available to all members Uncrate and Debris Removal Canada and Mexico cross border service Appointment Setting and pre-notification services Merge in Transit Supplier PO Management Deconsolidation and final mile delivery Asset Recovery / Demo Unit Return Services Over 400 agents and partners throughout the US

Domestic Features Focusing our solutions on you! Over 25 years of handling time definite cargo Strong carrier relationships Customized solutions to fit each members needs Flexibility to work with variety of partners that can handle your specific needs Mutually agreed upon SOP’s and KPI’s for each members business Customized security programs to mitigate risk Site Surveys prior to deliveries upon request CCSF certified in all major locations Dedicated local account management OR Dedicated product team focused on On Time Deliveries National Control Tower for centralized communication and billing 24 / 7 coverage EDI capabilities and complete suite of online web tools

Continuous Improvement Critical to success is setting metrics to measure productivity, service and cost reduction for our clients Standard Performance metrics Include: Monthly / Quarterly Financial Spend Analysis & Volume Trends On Time Pick Up and Delivery Customer Quarterly Business Review On Time Performance by Service Level Internal vendor metrics and QBRs Appointment reporting Internal Corrective Actions for Service Improvement Claims Percentage Vendor Corrective Actions for Service Improvement  Billing Timeliness and Accuracy Continuous Improvement for Cost management (Lane Analysis / Consolidation)

Domestic Web Tool Capabilities Our web-based system can be customized and has transactional capability including tracking, EDI, label-printing, dispatching and freight payment.

Domestic Web Tool Capabilities Online Shipment creation Exception Reporting Address book personalization Standard and Customized reporting options Shipment tracking via PO or Shipper Reference Downloadable reports Online Documentation – HAWBs, labels, and hard copy PODs Invoice viewing / printing Online Hard Copy PODs Online Quoting – based on tariff or sent to station Full document Archiving Milestone updates from pick-up through to delivery Password protected by User Email status notifications Full EDI Capabilities On Time Service and A/R Reporting Smart Phone / iPhone tracking capabilities

Hellmann EDI Capabilities In order to streamline our customers supply chain we focus on communicating through EDI 110: Air Freight Details and Invoice 856: Advanced Shipment Notice/Manifest 163: Transportation Appointment Schedule Information 857: Shipment and Billing Notice 210: Motor Carrier Freight Details and Invoice 860: Purchase Order Request 214: Transportation Carrier Shipment Status Message 861: Receiving Advice / Acceptance Certificate 312: Arrival Notice (Ocean) 940: Warehouse Shipping Order 315: Status Details (Ocean) 943: Warehouse Stock Transfer Shipment Advice 350: US Customs Status Information 944: Warehouse Stock Transfer Receipt Advice 810: Invoice 945: Warehouse Order Confirmation 832: Price / Sales Catalog 947: Warehouse Inventory Adjustment Advice 850: Purchase Order 997: Confirmation Notice

Hellmann EDI Capabilities In order to streamline our customers supply chain we focus on communicating through EDI Messages Purchase Order Sales Order ASN Status Invoice Format ANSI X12 EDIFACT XML .csv .txt Communication AS2 FTP VAN

Hellmann Implementation Management Project Planning Implementation Plan, SOP Design Project Execution Implement the agreed upon SOP Project Controlling Monitor KPIs Project Initiation Record and map out the Scope of Work Business Award Continuous Improvement Process Business is implemented

Hellmann Implementation Major Milestones Kick-off Workshop SOP Development Project Charter (Scope of Work documentation) Integration Tests (if IT project) Contract (if required) Training Account Set-up SOP Rollout Portal Reporting etc… IT Development (if required)

Case Study: Mohawk Dal-Tile Hellmann provides complete logistics services to optimize the supply chain Customer Challenge ▪ Optimize the global supply chain, eliminate non-core logistics services while ensuring global compliance and premium customer service worldwide HWL Services Provided ▪ P.O. Management (from point of purchase to delivered RDC) ▪ On Line PO Management tracking system called EPorts ▪ Foreign to Foreign transactions ▪ RLF - Remote Location Filing ▪ FTZ - Compliance & Communication ▪ Quoting - Global quoting from point to point ▪ Contract Negotiations ▪ Track & Trace each PO ▪ Tranship overweight containers ▪ LCL Freight Movement ▪ FCL Freight Movement ▪ Air Freight Services Value Added Services ▪ Communicate and quote directly with Mohawk Dal-Tile buyers ▪ Work with their in house customs brokerage group for shipments that are under RLF process and also under FTZ process. They are a Global customer with shipment originating from all over the world and destined to many different ports. We handle Air freight shipments as well for top urgent type movements.

Hellmann References With a consolidated global network, years of experience, and a customer driven philosophy, we can provide tailor made solutions for all industries Vecna Primus Power Clabo USA Jonathan Bowen Spencer Thurlow Frank Calvello Director of Manufacturing Director of Engineering Regional Manager Jonathan.bowen@vecna.com Spencer.thurlow@primuspower.com fcalvello@clabona.com Time and date white glove deliveries to hospitals and medical centers Domestic Airfreight of solar panels and equipment to solar projects and energy storage sites PO Management / Merge In Transit time specific white glove deliveries

European Groupage

Product Specification Weight: up to 2,500 kg Volume: up to 12 cubic metres Loading metres: up to 2 loading metres Maximum height: 220 cm Maximum width: 240 cm Packing: all conventional package classes packing avoiding damages during transit, suitable for transshipment Bar code: EAN128

System Alliance Groupage freight network in Germany Cooperation of medium-sized freight forwarders Area-wide procurement logistics models Certified Quality Management according to DIN EN ISO 9000 ff. and 14001 AEO status (customs simplifications / security and safety)

Facts & Figures 1 central hub (Niederaula) 42 regional operations nationwide 6,000 distribution vehicles 10,000 employees Tonnage of more than 3.67 million tons (excl. part loads/full loads in 2013) More than 9.67 million domestic shipments

Standard Services 24/48 hour groupage service throughout Germany (excl. islands) Area-wide procurement logistics models Consistent Tracking & Tracing

Premium Services Premium Service Next Day Premium Service Window Premium Service Saturday Premium Service Next Day 10 Premium Service Next Day 12 Premium Service Fix Premium Service Fix 8 Premium Service Fix 10 Premium Service Fix 12

Special Services Premium Service Advice Premium Service Immediate return of shipments Premium Service Advice latest 1h prior to delivery Premium Service Thermo Premium Service Delivery to the point of use (1-man-handling) Premium Service Redemption of packaging material Premium Service Communication of delivery note Premium Service Cash on delivery (COD) Premium Service Quick cash on delivery (COD) Premium Service Recall (immediate notification upon delivery)

European Groupage Europe-wide network with own national companies and selected competent partner companies System transportation to 37 countries in Europe through more than 100 export and import line hauls Member of the European cargo network System Alliance Europe

Hellmann Abhol-App (This feature is only available in Germany) Instruct collections with the smartphone Enter your shipment details in a few steps Location request via GPS For existing and new customers Free available for Apple iOS, Android and Microsoft Windows Phone 8 Apple iOS: https://itunes.apple.com/de/app/abhol-app/id725447598?mt=8 Android: https://play.google.com/store/apps/details?id=de.hellmann.abholapp&hl=de Microsoft Windows Phone 8: http://www.windowsphone.com/de- de/store/app/abhol-app/00372103-f0fd-49b6-ac24-a20d581a1b78

Hellmann partner network in Europe Own branch offices in Germany, United Kingdom, Poland, Spain, Turkey, Baltic countries, Russia, Ukraine and Belarus 11 partner companies

System Alliance Europe Open network of medium-sized market-leaders in the field of groupage transportation within Europe 3.5 million shipments 1.64 million tons 52,000 employees All members of System Alliance Europe work according to defined structures and processes. Full transparency through standardized IT systems Electronic archiving of PODs with online access Track & Trace

Standard Services Digital transfer of shipping data Tail-lift delivery Track & Trace Procurement Logistics PODs online* *only in defined countries

Premium Services Time and date services for export shipments to: Austria - Belgium - Czech Republic - France - Hungary - Italy - Luxembourg - Netherlands - Poland - Portugal - Romania - Slovakia - Slovenia - Spain - Switzerland - United Kingdom Timely services with assured delivery on the first possible delivery day; optionally by 10 or 12 am, dependent on the delivery area Firm commitment to observe fixed delivery dates with delivery by 10 or 12 am, dependent on the delivery area

Special Services Customs clearance Handling of dangerous goods Delivery according to prior agreement Premium Services* Delivery on payment guarantee (COD/CAD) Euro pallet exchange on delivery* Insurance services Intrastat declaration *only in defined countries

Departure frequency from Hellmann branches Germany -Groupage- MK SI BE AM HR EE LU FR NL DE AT FI NO GB IE TR LT LV RU BY UA IT GR BG AL BiH DK RS PL PT RO GE AZ SE CH SK ES CZ HU MD Departures daily 1-2 x per week 3-4 x per week

„Produktinfothek“ Under http://www.hellmann.net/de/germany/produktinfothek/region Loading schedule Premium Services (only in defined countries) the customer will have access to the following up-to-date information Europe-wide by entering his location‘s postcode: Country information Responsible Hellmann branch office in Germany Days of departure Standard transit times Responsible forwarding agent in the destination country

Security Unloading/loading control and receiving inspections on a package level (bar code EAN128) All-encompassing video surveillance by a sophisticated camera system within the handling terminals ensures the necessary security. Integrated interface controll on all transport stages Security boxes Utilization of steel swap bodies Individual handling by qualified personnel Active Risk Management

Sustainability Economic sustainability CO2 emission reduction Continuous Improvement of Processes (CIP) Calculation of CO2 emission by means of emissions calculators Assurance of the service quality Close to nature designing of the premises Environmental sustainability Environmental Management System as per ISO 14001:2009 Social sustainability "Work and Family Life" model Use of the 'Long Truck' Inhouse training through the Hellmann academy Rail Solutions - efficient rail transportation Promotion programs for young executives