Clear Communication Equals Cash Flow Carson L. Hayes Hayes-Gibson International Bloomington, Indiana

Bridging Gaps Between Corporate And Leasing Offices Boosts Your Cash Flow Affordable Housing Communities Face Very Tight Competition As Conventional Housing Communities Have Over Built In Many Cities; Their Rental Prices Have Dropped And Become Our Competition Many Times With Many More Amenities Sometimes The Pressure Of Meeting The Budget Makes It More Difficult To Compete In The Market Place From A Marketing Standpoint. Leasing Then Draws Back To Meet Budget And The Property Begins To Experience Vacancy. This Can Begin A Downward Spiral.

How Can We Communicate Better? Choose The Right Words. “Your Marketing Sucks” VS “How Can I Help You Meet Our Projected Marketing Goals For This Month?” Listen With Your Mind What Do We Want To Accomplish? What Is The End Goal? Poor Communication = Poor Productivity = Poor Cash Flow When We Have Multiple Personalities Working In One Office Or Even On The Same Team We Need To Be Very Conscious Of The Differences Each Personality Brings To The Team

How To Create Environment For Better Communication In Our Workplace Create Safe Environment For Asking Questions Or Addressing Complaints From Staff. Confidentiality Emails And Tests Versus In Person Or By Phone Communication No Personal Attacks Facial Expressions And Your Body Language Can Affect Communication And Hurt Morale

Communication Examples In 1992 President Bush Was In Australia………. Telling Co-Workers How You Did Things When You Were In Their Positon………… The Property Management Version Of The Telephone Game………

When Communicating With Subordinates Listen First To What They Say Look At Them When They Are Speaking Your Feedback Should Be Clear And Detailed Your Feedback Should Include Both Information And Praise Schedule A Follow Up Conversation Soon After Initial Meeting Develop Action Steps To Accomplish The Goals Of The Meeting

Motivation = Happy Employee = Bottom Line Desire For Increased Compensation (NOT Always Money) Need To Bond And Belong (Respect And Support) Need To Make Sense Of Their Environment (Transparency) Desire To Defend Their Accomplishments (Recognition) Create Performance Contests Do Nice Things For Employees (Ice Cream Fridays) Give Cheap And Easy Perks

Understanding Cultural Differences Ethnic, Religious, And Past Culture Can Effect Communication Try To Understand Where They Are Coming From In Their Perspective On The Situation Repeat What They Say To You Or Ask Of You For Clarity

Summary Micro-Management Rarely Works Employees Need To Feel In Control Over Their Jobs Autonomy Breeds Innovation And Job Satisfaction When You Micro-Manage This Can Make The Employee Feel That You Don’t Think They are Competent Enough To Do Their Job This Leads To Them Being Insecure And Unmotivated Make Sure You Give Employees The Tools Needed For Success

Clear Communication Equals Cash Flow Carson L. Hayes Hayes-Gibson International Bloomington, Indiana