Microsoft 2016 5/15/2018 8:25 PM THR2020 Deploy successfully : top 10 Office 365 ProPlus installation/activation tips Jalal Babool Sr. Supportability Program Manager © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Overview The following list of Top 10 issues is based on support incidents since the release of Office 365 ProPlus in Feb. 2016 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM One © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM One Inventory what 3rd party Add-ins are in use and if new versions are available Add-in compatibility can become an upgrade blocker Compile a list of all 3rd party add-ins in your environment and confirm that the are compatible with the new version of Office. Use Office Telemetry tools to identify what is in use in your environment © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Two © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Two Inventory what Office family products are installed and how to remove them Windows Installer (MSI) products cannot coexist with same version of Click-to-Run products All (soon to be few) 2013 Click-to-Run products cannot coexist with 2016 Click-to-Run products Next FRDC/DC release is expected to have improved SxS support. It is best to use remove / fresh install strategy if feasible, rather than in-place upgrade Outside of removing a product via Control Panel one can also use the Uninstall Fixit © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Three © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Three Plan what products and languages you are installing and the app architecture Try to have all products and languages deployed as one package using Office Deployment Tool Match the architecture (32-bit or 64-bit) with any other Office products that are already installed © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Four © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Four Plan the update strategy and implications of each 5/15/2018 8:25 PM Four Plan the update strategy and implications of each Decide whether you will update from Microsoft Content Delivery Network (CDN) or a Network location. Customize the Office Deployment Tool or setup GPO accordingly CDN will bring updates down from the Internet – consider the Internet bandwidth available BITS support available via GPO (http://support.microsoft.com/kb/3191682). Network will bring updates down from an UNC – consider network bandwidth You can also use System Center Configuration Manager to deploy updates © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Five © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Five Plan how to deploy Chose Portal deployment or Office Deployment Tool (ODT) for deployment ODT can be used in conjunction with System Center for a managed deployment Deploy Click-to-Run for Office 365 products by using the Office Deployment Tool © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Six © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Six Special considerations for Remote Desktop Services (RDS) 5/15/2018 8:25 PM Six Special considerations for Remote Desktop Services (RDS) Office Deployment Tool (ODT) provides a property to enable “Shared Computer Activation” Enable this property for any installations on RDS or shared computers that are used by multiple users Overview of shared computer activation for Office 365 ProPlus © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Seven © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Seven Proxy and Firewall considerations 5/15/2018 8:25 PM Seven Proxy and Firewall considerations Be sure that your firewall and proxy allow traffic to follow freely to/from the URLs documented at: Office 365 URLs and IP address ranges © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Eight © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Eight Domain federation considerations 5/15/2018 8:25 PM Eight Domain federation considerations You are running Office 2013 on-prem You federate your domain to Azure AD but only add a few test users Users who are not synchronized to Azure AD see a yellow exclamation mark next to their sign-in name https://support.microsoft.com/en-us/kb/3158020 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Nine © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nine Installation Logging 5/15/2018 8:25 PM Nine Installation Logging You can collect ULS logs for Installation issues from the following locations: %temp% %windir%\temp The logs start with the machine name and have a .log extension © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM Ten © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ten Activation / Connectivity test Netmon / Fiddler traces 5/15/2018 8:25 PM Ten Activation / Connectivity test Netmon / Fiddler traces https://testconnectivity.microsoft.com/ © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop by the Office 365 ProPlus booth Microsoft Ignite 2016 5/15/2018 8:25 PM Stop by the Office 365 ProPlus booth Explore our Office IT Pro Heroes at aka.ms/officedeployment Meet us and enter to win Visit the Office 365 ProPlus booth in the Microsoft Showcase Productivity area Engage with our Office 365 ProPlus engineering team and experts Learn how our Preferred Practices can help you deploy Office 365 ProPlus Enter to win a Surface Pro 4 kit 3 drawings per day Play the game Waiting for the next session? Play the IT Pro Hero game http://aka.ms/superitprohero © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

ProPlus Playlist – aka.ms/proplusatignite Microsoft Ignite 2016 5/15/2018 8:25 PM ProPlus Playlist – aka.ms/proplusatignite Code Title Speaker Time THR2018 Run Perpetual (C2R-P): what is it and how to implement it Jalal Babool 9/26/2016 18:10 BRK2003 Deploy Microsoft Office 2016 the right way Chris Hopkins, Yoni Kirsh, Maurijn Donders, Armin Sturm, Sergio Dammroze, Carlos David Castillo,Steve Reay, Brian Canady 9/27/2016 9:00 THR3000 THR3000R No Change-Run Microsoft Office on Citrix Jon Maunder, Adam Pulsakowski 9/27/2016 9:50 9/29/2016 10:20 THR2019 THR2019R Gain new side-by-side support for Office 2013 family and Office 2016 family of click-to-run products 9/27/2016 12:05 9/29/2016 14:10 THR3003 THR3003R Script Microsoft Office deployments with PowerShell Russell Smith, Josh Gingras, Adam Stigall 9/27/2016 14:50 9/29/2016 13:35 BRK2005 Run Microsoft Office on virtual desktops 9/27/2016 15:15 BRK2208 Understand Office Mac: what Windows admins need to know Steven Nesbitt 9/28/2016 12:45 BRK3006 Deploy and manage Office in complex scenarios with Configuration Manager Martin Nothnagel, Steve Osgood, Steve Reay 9/27/2016 16:30 BRK2006 Manage Microsoft Office apps on all of your devices Brent Whichel, James Hammonds, Curtis Sawin 9/28/2016 9:00 THR2020 Deploy successfully: top 10 Office 365 ProPlus installation/activation tips 9/28/2016 10:20 BRK2004 Grok the Office engineering roadmap for deployment and management Amesh Mansukhani 9/28/2016 14:15 BRK3002 Deploy Microsoft Office 365 Client using Configuration Manager Amesh Mansukhani, Yoni Kirsh, Maurijn Donders, Doug Davis 9/29/2016 16:30 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session 5/15/2018 8:25 PM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/15/2018 8:25 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.