LWC AND EMPLOYERS WORKING TOGETHER TO IMPROVE THE UI PROGRAM National UI Directors’ Conference & IT/Legal Issues Forum October 3 – 6, 2016 New Orleans, Louisiana

OFFICE OF EMPLOYER OUTREACH Mission: To serve as the primary point for contact between the Louisiana Workforce Commission’s Office of Unemployment Insurance and the business community. Strengthen lines of communication Conduct focus groups Heighten awareness Develop stronger partnerships Presentation Topics Critical issues facing business community LWC/UI resources, policies and programs Employers responses to claims filed and the appeal process Controlling UI Tax rate System and process education

OFFICE OF EMPLOYER OUTREACH Audiences Business Representative Organizations LA Association of Independent Accounts LA Small Business Development Centers Chambers of Commerce Accounting Software Companies Independent Businesses SHRMs TPAs PEOs Partnerships LWC’s Offices of Workforce Development and Workers Compensation USDOL Wage and Hour Division Department of Economic Development

EMPLOYER MESSAGING Mass Emails Targeted Emails Direct Mail Industry Literature and Publications Websites LWC Business Partners

EMPLOYER ENGAGEMENT ACTIVITIES Employer Call Center Business issue resolution Daily feedback on interactive systems Average 5,000 calls per month Average hold time 2 minutes Average handling time 5 minutes Louisiana CPA Society Annual meeting UI Advisory Committee Established to provide the UI Director with recommendations from employers’ perspective to support continuous improvement of the UI system and advise regarding ongoing reform initiatives. This includes feedback on proposed legislation. 10 members consisting of owners, representatives and personnel from Louisiana businesses

SUCCESSES Employer Wage and Tax Portal Interactive Status Report Internal Partnership with Louisiana Department of Revenue and Secretary of State (GeauxBiz) Interactive Report of Change Eliminated 10,000 work items per year Real time employer account changes 24 hour turnaround for any analyst intervention New Required Data Elements on Quarterly Reports Nominal hourly wage SOC/job title

SPECIALIZED ISSUE RESOLUTION Guidance and assistance One on one education and training Employer beta testers Employer “early adopters”

COUSHATTA CASINO RESORT A Louisiana premier casino resort. Opened in 1995, Coushatta Casino Resort employs 2,500 people and remains an integral part of the area's economy.

THE COUSHATTA/LWC EXPERIENCE 2015 - 2016 Timeline October/November communication issues November – contacted LWC February 2016 – LWC begins customized assessment of employer account March – BETA tester of Employer Services portal May 5 – “Early Adopter” of Employer Services portal - conducting business in production May 17 – personalized training provided for Employer Services portal Our experience with LWC and Employer Services portal

COUSHATTA METRICS

CONTACTS RICKY MASARACCHIA, UI DEPUTY DIRECTOR Louisiana Workforce Commission 1001 North 23rd Street Baton Rouge, LA 70802 email: jmasaracchia@lwc.la.gov phone: 225-342-2992 SEHOKE BORDELON, ASSOCIATE RELATIONS COORDINATOR Coushatta Casino Resort 777 Coushatta Drive Kinder, LA 70648 email: sbordelon@coushattacasinoresort.com phone: 337-738-7724