- “Click to Call” - Screen Pop - Outbound Campaign Management … embedded in Microsoft Dynamics CRM www.dynamicstelephony.com

Key Functionality Screenpop the customer record with incoming call Reduced call handling time CSR’s are aware of who is calling –superior customer service Automatic entry of call record in CRM- call history per contact Call Controls embedded in the CRM Call answer, call transfer, in call timers available as part of the CRM screen Internal customised directory available to ease of transfer. “click to dial” functionality on any telephony number within the CRM Dashboards and reporting A suite of CRM dashboards provide full real time activity information All call statistics are stored in the CRM database providing a historical view of call activity

Key Benefits Improve call completion rate Control outbound operations Up to 100% agent productivity improvements Control outbound operations Management reporting on all inbound & outbound activity Energise your agents Less repetitive actions, more results, less staff turnover All embedded in Microsoft Dynamics CRM

Dynamics Telephony Toolbar Dynamics Telephony toolbar blends beautifully, and actually results in MORE space for Dynamics CRM Dynamics CRM with NO Dynamics Telephony

Embedded Telephony Controls Inbound Call Controls and screen pop

Custom Call Outcomes Tracked & reported in the CRM

Call Activity Dashboards CRM Dashboards show call activity

Dynamics CRM embedded Dialer Create an outbound campaign with just 2 clicks

Dynamics CRM Queues Shared lists of contact/account/lead/phone-call entities that Dynamics Telephony feeds to teams of users via our Progressive Dialer SOURCES Web Leads Email box Marketing Lists Renewals Collections Dynamics CRM Queues Agent Teams marketing sales admin

Email: e.steede@dynamicstelephony.com Contact: Eddie Steede Tel:    +1 (603) 769 3041    Email: e.steede@dynamicstelephony.com Website: www.dynamicstelephony.com