The following training presentation is for all subcontract employees and is taken upon joining a contract or task order to which we are the Prime vendor. Quality Management System (QMS) Training Proprietary - Revision N3: 8 April 2016

Learning Objectives Understand the Quality Policy, Quality Objectives and your role and responsibility in assisting the QMS headquarters to achieve them.

The Quality Policy We are committed to providing outstanding service and deliverables that meet our customers’ expectations. this will be accomplished by maintaining a quality management system (QMS) that assures consistency of process, involves all team members, and includes continuous improvement of our products and processes. 1Prospect Proprietary - Revision N1: 6 May 2015

The Quality Management Scope Providing program management and professional services to government and commercial clients to include: Information Technology, Engineering, Training Development, Instructional Support and Advisory and Assistance Services.

Quality Objectives Maintain a score of 7 or higher on each Customer Feedback Form question Contract deliverables will be completed in accordance with the contract specific standards and QMS Deliverable Requirements. 98% of all submitted proposals are found technically acceptable by the customer.

Responsibilities of the Subcontractor You have a direct role in executing the contract on which you are assigned by creating client deliverables per the performance work statement (PWS) and contract award documents. Your role is to ensure all deliverables meet the standard for delivery each and every time. You have a direct role in customer feedback by communicating any information you receive from the customer. Your role is to record and notify the Quality Control Manager, Program Manager or Project Lead of any feedback you receive from the client at anytime, both positive and negative.

Responsibilities of the Subcontractor We select our subcontractors based on numerous factors such as past performance, technical expertise and customer preference. When a subcontractor is chosen we document why that subcontractor was the best choice on the Subcontract Selection Criteria Form. We provide feedback on each subcontractor (company and/or employee) on the Subcontractor Evaluation Form. Your role is to execute your work professionally and successfully with Team.

QMS Registration Audits (External Audits) Each year National Quality Assurance (NQA) visits the offices to conduct an External Audit. The auditor will talk with various employees and may call you (see the next slide for more information)! These audits are important and we must follow our own QMS to maintain our ISO registration. The ISO Certification helps us during the bidding process as most Government contracts now require a Quality Control Plan (QCP). See your contract Proposal and read your QCP.

What Do I Need To Know? You need to know the ways in which you can assist in achieving the quality objectives – they are: Performing your work professionally. Ensuring all deliverables meet the standards. Communicating any feedback you receive. 1Prospect Proprietary - Revision N1: 6 May 2015

Thank You (Certificate) It’s all about doing our jobs right and ensuring client satisfaction! Double click the MS Word Icon below. Enter your name and the date then save the document as a separate file, rename it with your name and submit it electronically to your Supervisor, Project Leader or Program Manager.