Online Services That Truly Serve Students Jim Gaston, Interim IT Director South Orange County CCD Tech Ed 2006

Shameless Plug Please visit my blog at: digitaledu.blogspot.com

Overview Background Students Today Guidelines for Innovation Demonstration Q/A

Background – Our District Two College District (Saddleback and Irvine Valley) 35,000 Headcount, 21,000 FTES Relatively small District IT staff Passion for delivering direct services to students Award-winning online services

Background – Major Systems MySite Web Portal Implemented in August 2000 140,000 unique users SmartSchedule (online class schedule) Implemented in July 2002 6.5 million estimated visits KnowledgeBase & MySite Agent Implemented in October 2003 200,000 queries

Students Today Great Resources: Educating the Net Generation Diana G Oblinger and James L. Oblinger, Editors www.educause.edu Growing up Digital by Don Tapscott marcprensky.com Pew Internet and American Life Project www.pewinternet.org

Students Today Among children ages 8 to 18: 96% have gone online. 74% have access at home 61% use it every day 13 to 17 year olds average: 3.1 hours a day with television 3.5 with digital media 70% of teenagers use IM to stay in touch 56% prefer to use the Internet instead of the phone students in grades 7-12 know more screen names than home phone numbers 12 to 15 year old California students: Spend 90 minutes a day online 40 minutes with IM 31.4 minutes downloading music 22 minutes with email By the time a student is 21, he will have spent twice as many hours playing video games as reading! Show PSP High end video games Full stereo sound Amazing graphics Wireless network access Ability to show full length movies Kevin figured it all out without once reading a manual

Students Today Digital Natives Always Connected Immediate Access Multitasking Engagement and Experience Social – Enjoy teamwork Visual – Remember 10% of what they read, 30% of what they see We are digital immigrants Multitasking – this is a huge difference between us Using innovative technology to increase customization, convenience and collaboration is well received

Innovation: Definition The introduction of something new A new idea, method or device Our Definition: A new system, or a new approach, that improves the quality or quantity of service to our students

Innovation Guidelines Own your architecture Focus on function, not technology Develop a passion for delivering direct service Implement a real Portal Do something – pick the low hanging fruit Build in feedback Evaluate services based on actual usage

Keep An Eye On Emerging Technologies Source: Gartner Group

Course Management System Leverage Third Party Solutions Course Management System (Blackboard) MySite eServices Suite Student Information System Library Services (SIRSI) This diagram is a representation of our architecture for integrating what we see a our core institutional functions……with a student focus I feel very fortunate to in my career I have been able to combine two things I Love … the first is education… I think we are in a virtuous profession… the second is technology ……full of excitement change …vitality with the power to quickly improve things…. I have the added enjoyment of being able to work work with some truly talented people… you….

Demonstration These services available at my blog: digitaledu.blogspot.com Click on “MySite eServices” Contact Information: Jim Gaston Interim Director of Information Technology South Orange County CCD jgaston@socccd.org