Communication Skills Rumessa Naqvi Lahore School of Economics

What is Communication? Communication is the art of transmitting information, ideas and attitudes from one person to another. It is the process of meaningful interaction among human beings.

IT IS ALSO A SOCIAL AND AN EMOTIONAL PROCESS. Its Essences : PERSONAL PROCESS INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS ALSO A SOCIAL AND AN EMOTIONAL PROCESS.

What are the most common ways we communicate in? Visual Images Spoken Word Written Word Body Language

Skills Self awareness Your Goal Thinking Dealing with failure &success Handling criticism &conflict Health Confidence body language Integrity Values Ethics Motivation Commitment Responsibility Abilities Habits Attitude Self image Thesis Letters CV Application Skills Self awareness Writing Empathy Body language COMMUNICATION SKILLS Listening Critical reading Skimming Your Goal Reading Identifying your purpose Speaking Thinking Presentations Speeches Extempore talk interviews priorities Problem solving Decision making Inquiring Time management Critical thinking

Points to Remember Punctuality Regular Attendance (Crucial to score marks on CP) Course Pack — a must Strict deadlines / No retakes Mobile phones must be turned off or on silent mode Note-taking preferred Portfolio maintenance Active listening Bring ample stationery Explore different sources of knowledge Cooperative learning

Course Outline Course Title: Communication Skills Credit Hours: 3 Course Description This course is designed to instill self-confidence in each pupil. Its purpose is to help the students achieve results in their communications with others, build collaborative relationships that emphasize trust and respect, and aid them in communicating effectively using simple, concise and direct language. The students will engage in the process of communication in a systematic manner. They will participate in class discussions and other activities that have been devised to enhance their active listening skills, improve their powers to anticipate and avoid common misunderstandings, and to eliminate the roadblocks that undermine their ability to communicate effectively.

Course Benefits Communication skills are an essential element every person, especially someone related to the business world, must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Course Objectives Appreciate the significance of communication Understand the process of communication Critically read a text and evaluate arguments Present your thesis Employ effective interpersonal skills Organize information in a coherent manner Engage in effective business communication Make oral presentations

Assessment Criteria Class Participation 15 Quizzes/Mini Assignments 15 Mid-Term Examination 20 Extempore Speeches 5 Mock Trial 5 End Term Essay 5 Presentations 10 Final Examination 25

Session 1 Communication Skills: An Overview Session 2 Significance and Role of Communication Skills Session 3 The Process of Communication: Mechanics of Writing

Organization Session 4 Non-verbal Communication Session 5 Developing ideas Session 6 Organization Session 7 Effective Listening & Effective Speeches

Session 8 Principles of conversation Session 9 Speaking Skills Session 10 Making Oral Presentations Session 11 & 12 Argumentation & Persuasion I & II

Session 13 Critical Thinking Session 14 Exercise in Conciseness Session 15 Midterm

Session 17 Interpersonal Skills Session 18 &19 Extempore Speeches Session 20 & 21 Analyzing Visual Content

Session 22 End Term Essay Session 23 & 24 Mock Trial

Session 25 , 26 , 27 Presentations Session 28 Final Exam

Communication Skills Rumessa Naqvi Lahore School of Economics