Wi-Fi Network Service Laurie Collinsworth 10/18/2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More information Q&A

Introductions Service owner: Laurie Collinsworth Service manager: Eric Cronise Other service delivery team members: Eng: Dan Eckstrom, Scott Bradley, Kevin Feeney, Javier Streb, Derek Rice Ops: Jenny Signor, Leisha Redfield IT Communications, Knowledge Mgmt & Training IT Support Desk

Service Description Service name: Wi-Fi Network Service Product(s): 802.11 wireless Ethernet Brief text description: The Wi-Fi network service provides 802.11 wireless access to the campus Network Service.

Service Description Available to: For Fee Service Service tier: Zero Faculty, Staff, Students, Alumni, Guests For Fee Service Student NUBB fees apply Fee for Access Point installation No fee for switching, routing and Internet access Service tier: Zero

Value Proposition Value proposition Customer impact Key benefits Robust network through standards-based 802.11 wireless network. Central monitoring of traffic capacity, performance, security breaches, and outside attacks (in collaboration with ITSO) Customer impact Users have a consistent experience with the use of the network Key benefits Cost savings by leveraging central staff & support Monitored, securely patched, redundant

Network Resiliency Access points use POE power from the switches. As new construction occurs, it is now standard to add UPS (30 min) to switches powering VoIP or Wi-Fi access points. During the April 2016 power outage we lost ~1/3 of the Wi-Fi access points, 25K wi-fi devices remained connected and had Internet access. The Wi-Fi controllers are a N+1 configuration and have 30 minute UPS or generator (housed with the routers). Please review the network resiliency during your next building construction or renovation. . You may need to request a UPS.

Metrics FY16 Q3 FY 16 Q3 Metrics Count as of 3/31/16 Wi-Fi Access Point 5258 Unique Wi-Fi devices 136,071 RedRover peak 25,326 Eduroam peak 14,791 Cornell Visitor peak 1,014

Annual cost of Wi-Fi Network Service Cost to deliver the service: Fee for service: varies FY 16 Annual Cost $1,867,212 Hardware & Software $998,032 Labor $699,433 Staff Support (5%) $84,873 Admin Overhead (5%) FY 16 Unit cost/year per unique device $13.72

Wi-Fi Network Service fees Student Network Usage-Based Billing (NUBB) Fees http://www.it.cornell.edu/services/nubb/ Only students incur NUBB charges. NUBB applies to all Internet access outside of Cornell's network. Usage is a combined total of all wired and Wi-Fi usage added together, for all devices registered to a NetID. NUBB fees Fall 2016 Free monthly allocation 150GB Fee for overage $1.54/GB Monthly billing cap $50

Wi-Fi Network Service fees Wireless Access Point Installation: http://www.it.cornell.edu/services/wifi/departments.cfm Individual access points are available as Smart Jacks if the wire is category 5 or higher see http://www.it.cornell.edu/services/wired/smartjack.cfm Costs to acquire a new Access Point Approximate Site-Survey and/or estimate $19.65/hr Conduit & Wire to location $250- $2,500 Access Point HW ~$900 Installation & Configuration $15.15/hr Work Order Fee $5.40

Security What risks does use of the service mitigate? Network failure, Wi-Fi components are protected, actively patched and monitored 7/24/365. All Wi-fi devices are in 10 space NAT’ed to the Internet Security Profiles protect the Wi-Fi traffic leaving campus with Anti-virus and deep packet inspection for malware. SafeDNS provides protection from malicious sites Security Incidents (central traffic scanning by ITSO)

More information Service web pages: http://www.it.cornell.edu/services/wifi/ Service level expectations: https://www.it.cornell.edu/services/sle.cfm?doc=57 Service catalog entry: https://catalog.it.cornell.edu/admin/63 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/wi-fi-network-service

Questions? Email questions to: Laurie Collinsworth ljc1@cornell.edu Eric Cronise eric.cronise@cornell.edu