Listening Objectives: Learn the different types of listening. Explain the differences between hearing and listening. Understand why good listening skills are important.

Passive Listeners Believe the talker should do all the work Tolerate distractions Pay more attention on how someone looks rather than what they are saying Fail to ask questions to gain understanding

Active Listeners Remove distractions Guide the talker to common interests Do better in school Follow directions better Don’t waste time Fortune magazine rates listening as the top management skill needed for success in business.

Hearing VS Listening

Hearing is the automatic reaction of the senses and nervous system.

Listening is the “receiving” part of communication Listening is the “receiving” part of communication. This is where the decoding of the message happens.

Listening is a visual as well as auditory act, as we communicate much through body language. “You have your looks, your pretty face and don’t underestimate the importance of body language…”

Ignore We forget Misunderstand Distort Studies show that we only remember 25% of what we hear. Misunderstand Distort

Why Listening is Difficult: Desire to speak Thinking of a response Small attention span

7 Bad Habits of Listening 1. Tuning out dull topics 2. Faking attention 3. Yielding to distractions 4. Criticizing delivery or physical appearance 5. Jumping to conclusions 6. Overreacting to emotional words 7. Interrupting

Filters Education Bias Attitude Age Experience Emotions Religion/Political Affiliation Family Morals Physical Condition

We speak at 120 – 180 words per minute.

But we can listen about 6 times as fast!!

So, we hear 50 words, Tune in, think about them… Hear 60 words, start thinking about something else… Hear the next 70 or so words, and tune back in.

Types of Listening Appreciative Discriminative Empathic Critical/Evaluative

Appreciative Listening In appreciative listening, we seek certain information which will appreciate, for example that which helps meet our needs and goals. We use appreciative listening when we are listening to good music, poetry or maybe even the stirring words of a great leader.

Discriminative Listening Discriminative listening is the most basic type of listening, whereby the difference between difference sounds is identified. If you cannot hear differences, then you cannot make sense of the meaning that is expressed by such differences.

Empathic Listening When we listen empathetically , we go beyond sympathy to seek a truer understand how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually feel what they are feeling.

Critical Listening We make judgments about what the other person is saying. We seek to assess the truth of what is being said. We also judge what they say against our values, assessing them as good or bad, worthy or unworthy.

Improving your listening E – EXPLORE: Think ahead of the speaker. Where are they going? A - ANALYZE: Consider carefully what is being said; look at it from several angles. R – REVIEW: Take advantage of your spare listening time for review S – SEARCH: Be alert for hidden meanings

Listening Quiz There are two types of listeners ___________ and ___________. _________ magazine lists listening as the top skill needed for success in business. 3) Name 3 of the 7 bad habits of listening. 4) Name 4 of the 10 examples of filters of listening. 5) ________ is the automatic response to sound. 6) Listening is the __________ part of communication. 7) List the 4 types of listening. 8) We speak at 120 -180 words per minute, but we can listen ___ times as fast. 9) We remember _____ percent of what we hear.