Instructor Handbooks for Youth & Adult Programs 5/16/2018 7:20 PM Instructor Handbooks for Youth & Adult Programs © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Introductions Learning Resources Network (LERN): The world's largest association in continuing education and lifelong learning. Members: Associations, Continuing Education, Faculty, Public Schools, Parks & Recreation Events: Conferences, Institutes, Webinars Consulting: Programming, Operations, Marketing, Contract Training, Customer Service, etc. Holly Klotz: LERN Consultant & Operations Manager @ SC

Introductions Holly Klotz, Operations Manager Schoolcraft College Continuing Ed & Prof Develop (CEPD) www.schoolcraft.edu/cepd 700+ classes per semester 150+ instructors per semester 22,000+ students (duplicated student count) per fiscal year Offer youth & adult programs Office staff = 10 full-time, 6 part-time Have adopted many LERN recommendations

Purpose Instructors Students Operations Programming Marketing 5/16/2018 7:20 PM Purpose Instructors Students Operations Programming Marketing © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Procedure Budget (printing costs) Brainstorm Draft Review 5/16/2018 7:20 PM Procedure Budget (printing costs) Brainstorm Draft Review Seek input from instructors Seek input from other departments Media, IT Campus Police Counseling/Advising Bookstore Risk Management Payroll Human Resources © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

NOTE: LERN has copies of handbooks from other locations as well Content NOTE: LERN has copies of handbooks from other locations as well

Content Welcome Table of Contents Intro Checklist General Campus Info Parking ID Badge

Content Contracts Compensation Benefits Discounts Staff Development

Content Marketing Plan New Class Ideas How to submit Timing

Content Class Syllabus Student FAQs Textbooks Supplies

Content Registration Student Inquiries Class Rosters Attendance/Grading Student Services

Content Student Evaluations Class Cancellations Late Arrival Taking Breaks Subs & Make-Ups

Content Campus Closings Emergencies Disruptive Students

Content Classroom Location Classroom Equipment Wireless Access Other Resources Copying Services Faculty Data Drive

Content Special Program Info Off-Campus Trips Insurance FERPA Physical Fitness Facility Rules Certifications Working w/Children Off-Campus Trips Insurance FERPA Code of Conduct

Day Camp Staff www.schoolcraft.edu/koc

Day Camp Staff Different Website, Checklists, FAQs, Forms Different Payment Methods/Timing How to Order/Purchase Supplies Staff Badges/Apparel

Day Camp Staff Specific Activity Info Field Trip Procedures Emergency Scenarios Behavior Scenarios Child Drop Off/Pick Up Parent Interaction/Tips Parent Perspectives Social Media Policy

Day Camp Staff Cheat sheet for “down time” games/activities Cheat sheet for songs and skits (campfire) Provide sample syllabus/schedule Provide due dates for new class/camp ideas

Distribution When Hired Orientation Tool During Training (KOC) Email and/or Online Regular Mail

Review & Update On set schedule As needed Coordinated effort

Holly Klotz Operations Manager (734) 462-4514 hklotz@schoolcraft.edu 5/16/2018 7:20 PM Thank You! Holly Klotz Operations Manager (734) 462-4514 hklotz@schoolcraft.edu © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.