Kathryn Hordon Getting the message across - UCISA 16th November 2010

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Presentation transcript:

Kathryn Hordon Getting the message across - UCISA 16th November 2010 "Leaving behind the fluffy bunnies" – how to get your personalised message across in a professional manner Kathryn Hordon Getting the message across - UCISA 16th November 2010

Background New structure for Academic Library Services Creation of Library Liaison Advisers Need to “do things differently” and “do different things” Northumbria’s Schools Build on good practice

Good practice Relationships Meeting etiquette Quick response rates Curriculum support

How do you spend your time ? Teaching Liaison Enquiry work Collection development Projects Internal meetings

Doing things differently Just say “no” Think about meeting attendance

Communication matters – principles of a Liaison Blueprint Menu of products / services Contact points / champions Centralise routine tasks University wide liaison

What does your communication structure look like ?

Standard messages

...and here are the fluffy bunnies !

Standard messages

A place for everything... If you were travelling in a lift with a member of the University’s Executive Management Group had their undivided attention for 1 minute what would be the top 4 messages you would give them about the Library ?

Messages from the “great” and the “good”

24/7 best range of services in the sector

95% student satisfaction 65% very satisfied

Learning spaces to suit everyone with collaborative technologies as standard

Coffee and creativity at 3.00am

Integrated catalogue and NORA power search for state of the art “google style” searching

More messages Working in cross-university partnerships to support learning and teaching enhancement and create the environment and collaborative connections that allow interdisciplinary research to flourish Having a switched-on team of liaison staff who can advise, guide and influence curriculum developments through understanding pedagogy, the University context and the wider learning and information landscapes. Ambitious in outlook, seeking opportunities to lead and influence the library of the future and make a significant contribution to lifelong learning

Our communication blueprint Formal messages Annual reports Update reports Recording activity Feedback Pro-active Internal communication

Active management Monitoring of Liaison spreadsheet Liaison communication structure for each School Creation of timelines Themed meetings Blogs Staff development

Any Questions ?