Presented by: Sue Wormington Information and Communication Technologies to Improve Performance and Facilitate Compliance: Taxpayer services via Internet Presented by: Sue Wormington
Canada Revenue Agency (CRA) Plays a key role in Canada’s economy: Administers tax, benefits, and related programs and ensures compliance on behalf of governments across Canada Framework based on voluntary compliance and self-assessment Quality service and information are critical to voluntary self-assessment
Represent a Client 2011 registration increased by 33%
Secure Online Services (SOLS) Credential Marketing Authentication e-Filing (Individuals) (Business) e-Forms Mobile Devices Registration View e-Delivery e-Documents e-Payments
SOLS Priorities e-Delivery e-Documents e-Payments capability to advise participating clients, electronically, that they have a new piece of correspondence or action request from the CRA. e-Documents provides a secure method for taxpayers and their representatives to transmit/submit supporting documentation and receipts (i.e., unstructured data) to the CRA e-Payments capacity to offer the most convenient and accessible channels for all taxpayers to make their payments
Challenges Financial Taxpayer demands Taxpayer usage Gordon Moore’s Law
Free Filing Options 100% Electronic Filing PAPER FREE Up Front Validation “CRA files for me” 100% electronic work inventory 100% Electronic Filing “My representative files for me” Enhanced Self-Service PAPER FREE Knowledge worker Improved Compliance Send supporting documentation electronically Contemporary tools Immediate feedback Chat online with a CRA representative Flexible work allocation Information Slips Available Online “I can file myself” Free Filing Options Secure “Easy to get it right, hard to get it wrong” Electronic Refunds and Payments
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