Public Protector’s Overview Presentation to the Portfolio Committee on Justice and Constitutional Development by the Public Protector, Adv Thuli Madonsela. Tuesday, 20 April 2010 Accountability, Integrity and Responsiveness

Accountability, Integrity and Responsiveness Outline Change Drivers and Processes Planning Framework Mandate (Old & Revised) Vision (Old & Revised) Mission (Old & Revised) Values Strategic Objectives Accountability, Integrity and Responsiveness

Change Drivers and Processes Mandate Analysis (Constitution & Law) Stakeholder Feedback Existing Challenges: Organisational Environment (Pages 15-25) Internal and External Stakeholder Consultations Accountability, Integrity and Responsiveness

Planning Framework Strategic Direction Strategic Objectives Vision Mission Core Values and Principles Corporate Culture Strategic Direction Accessible to and trusted by all persons and communities Prompt remedial action Promotion of good governance in the conduct of all state affairs An efficient and effective organization Optimal performance and service focused culture PROGRAMMES Core Operations Strategic Direction and Executive Support Corporate Support Services Strategic Objectives Institutional Foundations Mandate Infrastructure Support and Systems Facilities Accountability, Intergrity and Responsiveness

Accountability, Integrity and Responsiveness Mandate (Old) To strengthen constitutional democracy by investigating matters such as maladministration, undue delay, abuse of power and/or any conduct resulting in improper prejudice by an organ of state in order to enhance fairness and efficiency in public administration Accountability, Integrity and Responsiveness

Accountability, Integrity and Responsiveness Mandate (Revised) The mandate of the Public Protector is to strengthen constitutional democracy by Investigating and redressing improper and prejudicial conduct, maladministration and abuse of power in all state affairs; Accountability, Integrity and Responsiveness

Mandate (Revised) cont. Resolving administrative disputes or rectifying any act or omission in administrative conduct through mediation, conciliation or negotiation; Advising on appropriate remedies or employing any other expedient means; Accountability, Integrity and Responsiveness

Mandate (Revised) cont. Reporting and recommending; Advising and investigating violations of the Executive Members Ethics Act of 1994; Resolving disputes relating to the operation of the Promotion of Access to Information Act of 2000; and Accountability, Integrity and Responsiveness

Mandate (Revised) cont. Discharging other responsibilities as mandated by the following legislation: Constitution of the Republic of South Africa, Act 108 of 1996; Public Protector Act 23 of 1994; Executive Members Ethics Act 82 of 1998; Promotion of Access to Information Act 2 of 2000 (PAIA); Accountability, Integrity and Responsiveness

Mandate (Revised) cont. Electoral Act 51 of 1996; Protected Disclosures Act 26 of 2000 National Archives and Record Service Act 43 of 1996; National Energy Act 40 of 2004; Housing Protection Measures Act 95 of 1998; Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000; Accountability, Integrity and Responsiveness

Mandate (Revised) cont. Public Finance Management Act 1 of 1999; Lotteries Act 57 of 1997; Special Investigation Units and Special Tribunals Act 74 of1996; and National Environmental Management Act 108 of 1999. Accountability, Integrity and Responsiveness

Accountability, Intergrity and Responsiveness Vision (Old) To be the leading Public Protector (Ombudsman) in the world. Accountability, Intergrity and Responsiveness

Accountability, Integrity and Responsiveness Vision (Revised) A trusted, effective and accessible Public Protector that rights administrative wrongs and consistently acts with integrity to ensure fair, accountable and responsive decision-making, service and good governance in all state affairs and public administration in every sphere of government. Accountability, Integrity and Responsiveness

Accountability, Intergrity and Responsiveness Mission (Old) To strengthen constitutional democracy by conducting investigations into alleged or suspected improper conduct by organs of state, reporting and recommending remedial action, and enhancing awareness and accessibility to all. Accountability, Intergrity and Responsiveness

Accountability, Integrity and Responsiveness Mission (Revised) To strengthen constitutional democracy in pursuit of our constitutional mandate by investigating, rectifying and redressing any improper or prejudicial conduct in state affairs and resolving related disputes through mediation, conciliation, negotiation and other measures to ensure fair, responsive and accountable public sector decision-making and service delivery. Accountability, Integrity and Responsiveness

Accountability, Integrity and Responsiveness Values Independence and Impartiality, Human Dignity, Equality, Ubuntu, Redress, Accountability, Integrity, Responsiveness, Accountability, Integrity and Responsiveness

Accountability, Integrity and Responsiveness Values (continued) Transparency, and Justice and Fairness. Accountability, Integrity and Responsiveness

Accountability, Integrity and Responsiveness Strategic Objectives Accessible to and trusted by all persons and communities Prompt remedial action; Promotion of good governance in the conduct of all state affairs; An efficient and effective organisation; and Optimal performance and service focused culture. Accountability, Integrity and Responsiveness

Public Protector’s Overview Thank You! 0800 11 20 40 www.publicprotector.org Accountability, Integrity and Responsiveness