Portal User Group Meeting April 18, 2012

Welcome

Agenda Updates Reminders Other Services

Updates

V4 Template Upgrades Agency Website Consolidations - 3 Remaining Sites to be Upgraded - 15 PMG will contact System Administrators to begin the process Will include upgrade to Google Search Home Page Redesign is not in scope There is a queue for full redesigns. Contact PMG to be added to the queue.

Google Search Appliance Google Search Appliance (GSA) has been crawling all sites since July 2011 Sites using GSA – 100 Includes DSF Intranet Sites

Training Procedures PMG is now performing basic DSF training We are scheduling one class a month at DAS/BEST The classes are geared for new users or those that need a refresher New users will be given priority for the classes. Returning users will be placed on a wait list and notified 1 week prior to the class if there is availability. If you have Content Admins who need this training, please submit a work request

Training Procedures If you or your staff need advanced training (beyond the class offered), submit a Work Request, and we will schedule a one-on-one session Please note that our availability for these advanced training sessions may be limited due to other projects and deadlines

Website Translatation Working with OPM IT Policy and Legal departments to review options for the use of online translation services including Google

New Agency/Office Page Cleaner format – much easier to read Includes social media sites by agency Refer to Social Media Policy for notification procedures Consolidated agencies still listed with standard consolidation message www.ct.gov/agencylist

Vendor Re-Designs If you have a vendor doing anything on a portal website, they must follow the template standards and the State’s Accessibility Policy We highly recommend you consult with PMG before the vendor begins the project

New Code on Sites Introducing new code into website Trust your source DO NOT Introduce new code into Production site Code should be put on a Test site first If you do not have a demo or training site for testing, contact PMG Trust your source Malicious viruses can be introduced into your website and State network DSF may not support all code PMG support of non-standard code is limited. We will assist in testing new code as time permits.

Flash Security Issues Adobe's Flash Player is often the target of hackers as a route to exploit applications and desktops Ensure Flash is automatically patched when new versions are released

Adobe Flash Security Fixes in 2012 Critical flash security update for hacker vulnerability March 2012 Adobe has released a security update for Adobe Flash. The update fixes two problems – the first is a memory corruption vulnerability in Matrix3D that could lead to unauthorized code execution. The second vulnerability patched is an integer error that can lead to information disclosure. Adobe releases flash security patch for critical vulnerability - February 2012 Adobe's latest flash security patch fixes a zero-day cross-site scripting flaw which could be used to take actions on a user's behalf if the user visits a malicious website or clicks on a malicious link delivered in an email message. This flash security vulnerability (CVE-2012-0767) is being exploited in the wild in active targeted attacks. 

Reminders

iStock Photo Credit Limits DAS/BEST currently purchases a limited number of credits from iStockPhoto per year Used to provide images for all Agency websites To be fair, we must limit how many credits we can allot to each Agency 3 credits per image maximum 3 images per Agency maximum Please only request images if you need them Do not take them “for a rainy day” Agencies may purchase credits on their own

Internet Explorer Issues IE 8 has issues with tables and the code view in the Editor Vendor has provided an Editor fix for IE 7 & IE 9 IE 9 requires Windows 7 or Vista Operating System When using Insert File, the Relative Reference Link in the WebFile Manager produces a 404 (File Not Found) error on IE 9 We are working with Cimbrian to find cause If you experience any of these issues, please submit a problem ticket

JavaScript Issues Your WebFile Manager appears blank Cause: Incorrect Version of JavaScript Currently, any version higher than Java 6 Update 21 will cause this issue We continue to test each new version of Java as they are released If you experience this issue, please submit a problem ticket

Site Settings Portal sites have Site Settings, which affect display and functionality on your site Changing Site Settings can have unforeseen consequences Please contact PMG if you want to change Site Settings

Special Requests New Ideas are Great! PMG wants to help you implement these ideas on your sites Recently, we have had several requests to implement new ideas (designs, functionalities, etc.) We spend time, energy, and resources learning new technologies and methodologies Existing and planned work must be pushed back to accommodate this process

Special Requests To help streamline the process and make maximum use of resources, please vet these new ideas before bringing them to PMG Check with stakeholders Make sure Agency Management is on board with the idea and/or design Create rough mockups and approve them Understand that working models will not be available for every stage of the process If the number of these requests continues to grow, PMG may have to limit Iterations and/or Working Model versions

Google Analytics Google Analytics has been running for over 1 year now All DSF sites are tracked A few sites that are not on DSF are tracked Webmasters installed the provided code on each page of the website to be tracked If GA tracking code is not on your sites, no statistics have been gathered since January 1, 2011 Google Analytics Training

2011 Web Traffic Statistics

2011 Web Analytics Number of Portal Sites Tracked – 137 Number of non-Portal Sites Tracked – 14 Number of Sites NOT Tracked – 82 All non-Portal

2011 Web Analytics – Page Views Page View – The total number of times any page is viewed by any visitor Total Page Views – 159,662,864 26 Sites with over 1 million Page Views 5 sites with over 10 million Page Views

2011 Web Analytics – Visits Visit – The number of times a visitor comes to the site (initiates a session) Total Visits – 42,778,054 10 sites with over 1 million Visits New Visit – Count of visitors that have never been to your site before. Given as a percentage of total visits New Visits – 35.40% 29 Sites had over 50% of their visits from new visitors

2011 Web Analytics – Mobile Visits Total Visits – 42,778,054 Mobile Visits – 2,983,161 Percentage of Total Visits – 6.97% 12 sites with over 10% of visits from mobile

2011 Web Analytics – Bounce Rate The percentage of single-page visits i.e. The visitor left the site from the entrance page, thereby only viewing a single page during the visit Bounce Rate – 46.61% 58 sites had more than 50% of their visits as single-page visits

2011 Web Analytics – Site Speed Average time (in seconds) it takes to load a page New metric added in September 2011 Average Load Time – 1.58 seconds 9 sites take over 3 seconds, on average, to load a page 5 sites take over 5 seconds, on average, to load a page

2011 Web Analytics – Top Browsers

2011 Web Analytics – IE Versions

2011 Web Analytics – Top Screen Resolutions

2011 Web Analytics – Hits By Hour of the Day

Other Services

Streaming Video

Streaming Video Service DAS/BEST provides hosting for Streaming Video Internal Streaming Video is hosted at BEST External Streaming Video is hosted at Unreal Video Service is currently Free-Of-Charge for Agencies Unreal provides 50 GB of storage and 1000 GB of data transfer per month If we exceed either, cost to Agencies will have to be re-evaluated DAS/BEST does NOT currently provide Video Production Services

Streaming Video Service More details are provided on the CPI site, including: Differences between Streaming and Downloaded Video and recommendations for when each should be used Video Production Services offered by the State Process for uploading a Streaming Video Accessibility Requirements http://www.ct.gov/cpi/cwp/view.asp?a=1238&q=427896 To use this service, submit a Work Request

Online Phone Directory

Online Phone Directory Employee Information and General Agency Contacts Recommend you review the General Agency Contact page for your agency to ensure it is updated For information on how to update the directory go to http://www.ct.gov/best/phonedirectory

SurveyMonkey

Survey Monkey SurveyMonkey is a GUI-based survey creation tool DAS/BEST offers this service free-of-charge Create unlimited number of surveys Produce reports on survey results

SurveyMonkey – Getting Started Design your survey Get design approved by Management Submit a Work Request ticket Schedule time to come to BEST to create the survey SurveyMonkey only has one User ID, so we all have to share it

Portal User Group Meeting Evaluation http://www.surveymonkey.com/s/52CL6GK

Next Portal User Group Meetings July 18, 2012 October 11, 2012

Open Discussion