UPS New Account Request Process Effective November 2016

Colorado Procedure for NEW UPS Account Setup Primary Options for setting up a new account Send an e-mail request via state@ups.com (preferred option). Immediately notifies UPS of state user’s desire to open a new UPS shipping account Requestor will be provided with the New Account Template that will allow them to provide UPS with the information necessary for account setup - for both individual and multiple accounts requests. Initiates scheduling process for full implementation activities (e.g. shipping solution set-up and training, supply ordering, pick-up and delivery schedule) Contact your local Account Manager if you are currently working with one. The Account Manager will gather the information needed and schedule implementation activities. 3 Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

Colorado Procedure for NEW UPS Account Setup Typical Implementation steps provided to new account holders Establish new account number(s) and confirm attachment to NASPO ValuePoint negotiated discounts Determine invoice payment method and implement most advantageous payment solution (e.g. UPS Billing Center) and train user(s) Formalize most advantageous shipment processing solution (e.g. UPS WorldShip or UPS CampusShip platforms) and provide user training Set-up and train user(s) on Quantum View Manger in-transit shipment visibility solution Order initial shipping supplies and train user(s) on re-order process Finalize driver pick-up and delivery schedule Provide user’s with Customer Support contact information 6 Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

UPS Helpdesk Support for our State Customers Colorado Procedure for NEW UPS Account Setup UPS Helpdesk Support for our State Customers New Account Creation: state@ups.com UPS Enterprise Customer Service Support Group: enterprisesupport@ups.com or (1-800-877-1497) UPS CampusShip Help Desk: (1-877-289-6418) UPS WorldShip Help Desk - Tech Support: (1-888-553-1118) UPS Billing Center: (1-800-247-9035) UPS Tracking Information: (1-800-742-5877) or totaltrack@ups.com UPS Supply Order: (1-800-742-5877) or ups.com UPS Billing Inquiries: (1-800-811-1648) UPS International Shipping: (1-800-782-7892) UPS Hazardous Material: (1-800-554-9964) UPS QVM Support: (1-800-247-9035) PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.