The impact of digital literacy on Office 365 user adoption 5/24/2018 4:03 PM THR2181 The impact of digital literacy on Office 365 user adoption Tracy van der Schyff Microsoft 365 Coach & Catalyst © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/24/2018 4:03 PM In this age of digital disruption we should take a step back and have the digital literacy discussion. We might have to change our thought process around training and empowering people. What is Digital Literacy – 8 pillars How Microsoft Office 365 supports digital literacy Literacy statistics and ROI on training Why does Digital Literacy affect user adoption? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What is digital literacy? And how does Office 365 support this? 5/24/2018 4:03 PM What is digital literacy? And how does Office 365 support this? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Critical Thinking and Evaluation 5/24/2018 4:03 PM Critical Thinking and Evaluation The objective analysis and evaluation of an issue to form a judgement. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/24/2018 4:03 PM E-Safety The condition of being protected from or unlikely to cause danger, risk, or injury (online). © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cultural and Social Understanding 5/24/2018 4:03 PM Cultural and Social Understanding Self-awareness as well respect of other cultures. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Collaboration The action of working with someone to produce something. 5/24/2018 4:03 PM Collaboration The action of working with someone to produce something. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/24/2018 4:03 PM Curate Content Content curation is the process of gathering information relevant to a topic or area of interest. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Proficient Communicator 5/24/2018 4:03 PM Proficient Communicator Communication is the exchanging of information by speaking, writing, or using some other medium. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/24/2018 4:03 PM Creativity The use of imagination or original ideas to create something; inventiveness. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Practical & Functional Skills 5/24/2018 4:03 PM Practical & Functional Skills Practical: Of or concerned with the actual doing or use of something rather than with theory and ideas. Designed to be practical and useful © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Literacy Statistics and ROI on Training 5/24/2018 4:03 PM Literacy Statistics and ROI on Training © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65 5/24/2018 4:03 PM 100 % 75% 50% 25% 0% Level 3 Strong Level 2 Medium Level 1 Poor Below 1 Terrible Can’t use computers Japan* USA OECD Average UK Australia Germany Canada Netherlands Scandinavia Singapore 2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65 Source: The Distribution of Users’ Computer Skills: Worse Than You Think © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 1 3 Level 3 Level 2 Level 1 Below Strong Medium Poor Terrible 5% 26% Level 3 Level 2 Level 1 Below Strong Medium Poor Terrible 5% 26% 29% 40% Use of both generic and more specific technology applications Some navigation across pages and applications is required to solve the problem. The use of tools (e.g. a sort function) is required to make progress towards the solution. Use of both generic and more specific technology applications Online Forms Some navigation The use of tools (e.g. a sort function) can facilitate the resolution of the problem. Use of widely available and familiar technology Email software or a web browser Little or no navigation required The problem may be solved regardless of the respondent’s awareness and use of specific tools. Well-defined problems One Function Generic interface No Navigation Meet one explicit criterion Without reasoning No transforming of information Few steps No sub-goal 26% of these are not able to use a computer at all.

5/24/2018 4:03 PM “19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively.” Source: A Fifth of Business Time is Wasted Searching for Information, says Interact © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/24/2018 4:03 PM “Training is likely to have a major impact on productivity: the study reveals that those who have attended a course gain 33 minutes of productive time each day. ” Source: Lost productivity due to IT problems and inadequate computer skills in the workplace © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Salaries = 1,000,000 33 minutes per day ‘saving’ for 69% of your users Training cost of approximately = 60,000 ROI of 950% * Based on ZAR and average SA salaries / training cost

Why would poor digital literacy affect your Office 365 User Adoption? 5/24/2018 4:03 PM Why would poor digital literacy affect your Office 365 User Adoption? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Thank you

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5/24/2018 4:03 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.