FY17 End of Year Goals Summary FY17: Top 40 Goals Assessment HUIT Top 40 Goals FY17: Top 40 Goals Assessment Completed Goals Service Delivery: Deliver IT services that meet the needs of faculty, students, and staff Enhance field tech role to include trusted advisor (# 4) Deploy critical maintenance and major developments to expand the Harvard Library Digital Repository Service (# 5) Advance Campus Fiber Refresh Project and execute on planned network objectives for Undergraduate Houses (Lowell, Winthrop) (# 7) Continue cloud migrations and associated data center decommissioning for HUIT-managed hardware and applications (#8) Assess and enhance processes and tools for testing and quality assurance in ATS (# 10) Implementation of New Systems: Enable strategic investment and implementation of IT Complete the my.harvard (SIS) implementation program on-time and transition into ATS operations (# 14) Complete the implementation of the IAM HarvardKey program and transition into ongoing operations (# 17) Deliver on FY17 objectives of Harvard Phone VoIP program (FAS, SEAS, CADM, GSD, DIV, HKS and HLS) (# 19) Create Data Management strategy, roadmap, and service model (# 20) Advance Aurora project to streamline FAS HR processes (# 22) Upgrade Oracle Financials technology platform (# 23) Upgrade PeopleSoft HR technology platform (# 24) Strategy, Planning, and Policies: Develop University IT strategies, plans, and policies Define HarvardX and executive education IT needs and align with HUIT Academic Technology services (# 25) Develop plans to enhance Harvard research computing and ensure easy access to resources for faculty (# 26) Establish HUIT-wide account management function, clarifying roles, processes, and best practices (# 27) Develop plan to enhance end user experience through digital strategy, knowledge management, and self-service portal (# 28) Continue to mature vendor management practices and VMO services in HUIT (# 30) Define and establish process for Campus Readiness to ensure new services are stabilized and supported when transitioned to operations (# 31) Execute and accelerate information security plan (# 32) Establish Enterprise Architecture policy, standards, and reference architecture for the University (# 34) HUIT Administration: Create the best work environment Continue implementation of workforce development initiative (# 36) Continue focus on IT diversity recruitment and awareness to support University-wide diversity goals (# 37) Manage multiyear financial plans (# 38) Incomplete Goals Collaborate with service owners to maximize Support Services’ ability to resolve incidents for end users (shift left) (# 1) Establish a HUIT strategy for service portfolio management to ensure transparency and greater coordination (# 2) Migrate ATS-FAS application portfolio to the cloud (#3) Define set of sustainable and centralized video storage services as part of overall HUIT storage strategy (# 6) Deliver Modernization of Financial Reporting Phase II on time and on budget (# 9) Deliver critical Campus Services projects (# 11) Develop a strategy, plan, and support structure for HUIT-wide tools and systems to enhance efficiency and collaboration (#12) Develop a next generation campus network roadmap, including Allston regional design (# 13) Complete phase 1 and launch phase 2 of the Collaboration program (# 15) Build University Cloud service (#16) Launch University Business Continuity/Disaster Recovery (BC/DR) program (# 18) (deprioritized) Establish UX strategy and plan (# 21) Advance maturity of Agile adoption and use within HUIT (# 29) (deprioritized) Conduct risk assessment of incoming CADM groups and their services (# 33) Address staff feedback from HUIT values and Harvard engagement surveys to improve the work experience (# 35) Complete the CADM IT integration (#39) Create a space master plan for HUIT to improve service delivery, collaboration, and communication (# 40) (deprioritized) BOLD indicates TOP TEN Top 40 Goals Status Summary 57.5% Complete (23 of 40) 42.5% Incomplete (17 of 40) HUIT Top 40 Goals: Complete vs. Incomplete Goal Status by Enduring Framework Category Blue Red Service Delivery (13 of 40 goals) 5 (38%) 8 (62%) Implementation of New Systems (11 of 40 goals) 7 (64%) 4 (36%) Strategy, Planning, and Policies (10 of 40 goals) 8 (80%) 2 (20%) HUIT Administration (6 of 40 goals) 3 (50%)

Key Messages for the HUIT Community Past Key Messages Discussion Questions Aug 2016: End of Year Progress and Next Year’s Goals Look back: Truly historic year – delivered an unprecedented amount of technology Won’t see another year like this anytime soon Look forward: Extend deprioritization Do better job at capacity planning Reduce the complexity of our environment Help our community better understand and leverage technology Feb 2017: Mid-Year Progress Report Goals: On track to complete 70% of our goals Working to get other goals on track Cloud is red due to complexity, but we’re confident we can turn this work around HUIT Org: We’re bringing the community together around technology We are leading change and helping our community better leverage technology We are building a learning organization The SLT remains committed to addressing the feedback in the Engagement Survey Goals: What is notable about what we achieved this year? How did our efforts help the University? 6 of our top 10 goals are red. Why? What might have been done differently?   HUIT Org As an organization, what do we continue to do well? What do we need to improve? Where will we concentrate our efforts as an SLT?