Oral and Written Presentations Development of National Coding Standards within the Czech DRG System Oral and Written Presentations Paul McCallion

Assess the Audience for: Development of National Coding Standards within the Czech DRG System Assess the Audience for: What they know about the topic Their previous experience What you want them to do as a result of the communication? Likely impact of related factors on understanding Likely attitude

Characteristics of Effective Communication Development of National Coding Standards within the Czech DRG System Characteristics of Effective Communication Simple message Summary Full message Action to be taken Summarise key points

Characteristics of Effective Communication - 2 Development of National Coding Standards within the Czech DRG System Characteristics of Effective Communication - 2 Message tailored to the audience Use of visual aids, stories, examples Use of repetition and follow up Actively involve the audience Discussion Questions – from and to audience Activities

Making Presentations Effective Development of National Coding Standards within the Czech DRG System Making Presentations Effective ‘When I hear, I forget When I see, I remember When I do, I understand’ Chinese Proverb

Effective Written Communications - 1 Development of National Coding Standards within the Czech DRG System Effective Written Communications - 1 Clear and simple Large type, spaces, bold letters Highlight key points and / or actions If a long presentation, use summaries, indexes, contents & headings to enable easier access

Effective Written Communications - 2 Development of National Coding Standards within the Czech DRG System Effective Written Communications - 2 Long enough for the subject – short enough for the message Avoid or explain technical language, jargon and abbreviations Give background information separately from the main message Use bullet points where possible / appropriate