FastTrack for Office 365 Partner Overview 5/18/2018 11:24 AM FastTrack for Office 365 Partner Overview March Update © Microsoft Corporation. All rights reserved.

Realize business value faster 5/18/2018 11:24 AM FastTrack.microsoft.com Plan for a successful rollout Realize business value faster Move to the Cloud with confidence EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS ENVISION ONBOARD DRIVE VALUE Microsoft FastTrack The customer success service for the Microsoft Cloud Ongoing and repeatable benefit included in your purchase Online resources and tools available to all customers Assistance and guidance by Microsoft engineers and partners Onboarding, migration, user adoption, devices management Available for Office 365 and Enterprise Mobility + Security (EMS) NEW as of January 23rd FastTrack for Windows 10 Preview FastTrack for Dynamics 365 Preview FastTrack to span multiple services in 2017   Our mission as a company—to help every individual and business on the planet achieve more—is not only about the products we create, but how we enable customers to get the most value out of those products. We’ve designed FastTrack – our customer success service – to help businesses realize business value faster with the Microsoft Cloud. It is very important to note that FastTrack is available for free as part of a Microsoft customer’s purchase or subscription, providing a unique benefit. In fact, it is also available for as many times as needed to support them throughout their journey. Are they rolling out Exchange Online today and wish to rollout OneDrive for Business tomorrow? FastTrack can help. With FastTrack, customers can discover what's possible, plan for successful rollouts, and onboard new users and capabilities at their own pace. The digital experience available at http://fasttrack.microsoft.com provides all customers access to a unique set of best practices, tools, resources, and – for eligible customers only – experts committed to make their experience with the Microsoft Cloud a success, including onboarding, migration, devices management, and user adoption guidance and assistance form Microsoft engineers and Certified partners through FastTrack engagements. As we are expanding the scope of FastTrack continuously, we’ve rapidly evolved in the past 18 months from a one-time onboarding benefit for Office 365 to a repeatable customer success service for not only Office 365, but also the Enterprise Mobility + Security Suite. On January 23rd, we announced the next step in the evolution of Microsoft FastTrack -- extending FastTrack to two more key Microsoft technologies: Windows 10 and Dynamics 365. Specifically: FastTrack for Windows 10 Preview: Windows will scale Windows 10 deployment through a partner-led approach with FastTrack, and will make Windows Accelerate offers available through the FastTrack portal to complement their current motion. This comes with a new web presence, including Success Plans, available at fasttrack.microsoft.com. FastTrack for Dynamics 365 Preview: Dynamics 365 will bring their H1 pilot to scale through engineering- led engagements for onboarding assistance. This comes with a new web presence, including Success Plans, available at fasttrack.microsoft.com. Over the next few months, we will offer FastTrack for Windows 10 and FastTrack for Dynamics 365 as Previews. Just like with Office 365 and EMS, customers will be able to get resources and tools from the FastTrack website including technical onboarding and user adoption best practices. During this preview period, customers will be able to request assistance from either the certified Microsoft partner of their choice or their Microsoft account team. In this Preview period, we will continuously look at ways to improve the experience and streamline our processes to always better meet your needs. © Microsoft Corporation. All rights reserved.

Microsoft FastTrack for Office 365 Onboarding and adoption assistance 5/18/2018 11:24 AM FastTrack.microsoft.com Plan for a successful rollout Boost user engagement Move to Office 365 with confidence EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS ENVISION ONBOARD DRIVE VALUE Microsoft FastTrack for Office 365 Onboarding and adoption assistance Included as part of Office 365 for all customers >50 seats Exchange, SharePoint, Skype, Yammer, Microsoft Teams and Office Service onboarding and user adoption assistance Email migration from Exchange, Notes, Gmail, and GroupWise Files migration from file shares, SharePoint, Box, and Google Drive Note: For 50->149 seat customers we provide migration guidance only. 150 seats and above qualify for the migration benefit using the migration factory. © Microsoft Corporation. All rights reserved.

Microsoft FastTrack Envision: Plan for a Successful Rollout 5/18/2018 11:24 AM ENVISION ONBOARD DRIVE VALUE FastTrack.microsoft.com Plan for a successful rollout Boost user engagement Move to Office 365 with confidence EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS Microsoft FastTrack Envision: Plan for a Successful Rollout Partner Opportunities Define the customer’s vision Identify and prioritize business scenarios using Productivity Library Collaborate with stakeholders to plan for successful rollout Microsoft Support Methodology & Resources Adoption Methodology Customer Success Planning Tools Value Discovery Workshop The first phase we talked about is Envision. Here we are helping the customer to define and refine their vision on how they will leverage Office 365 most effectively for their business needs . We look at business scenarios and work to determine where to focus and then create a successful rollout and adoption plan leveraging tools such as Value Discovery Workshops .   Coinciding with that, Microsoft provides resources and tools that provides guidance around our adoption methodology, templates to help partners and customers plan effectively , and tools to get customers started with a trial experience and a solid success plan. These resources can all be found on FastTrack.Microsoft.com. Tools & Insights Trial Experience: Get Started © Microsoft Corporation. All rights reserved.

Microsoft FastTrack Onboard: Move to Office 365 with Confidence 5/18/2018 11:24 AM ENVISION ONBOARD DRIVE VALUE FastTrack.microsoft.com Plan for a successful rollout Boost user engagement Move to Office 365 with confidence EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS Microsoft FastTrack Onboard: Move to Office 365 with Confidence Partner Opportunities Lead onsite engagement working with customer and Microsoft Onboard customer’s users with remote assistance from Microsoft Microsoft Support Methodology & Resources Remediation guidance Engineers In Onboard, partners can lead the on-site engagement to the level of degree required by the customer. Microsoft provides remote onboarding and adoption assistance – this will span across core onboarding, email migration and other data migration support. Remote Onboarding services Remote Migration services Tools & Insights Onboarding status Assessment & Remediation Tools © Microsoft Corporation. All rights reserved.

Microsoft FastTrack Onboard: Move to Office 365 with Confidence 5/18/2018 11:24 AM ENVISION ONBOARD DRIVE VALUE FastTrack.microsoft.com Plan for a successful rollout Boost user engagement Move to Office 365 with confidence EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS Microsoft FastTrack Onboard: Move to Office 365 with Confidence Partner Opportunities Generate more value by driving customer’s Office 365 usage Help customer IT staff prepare for and manage change Microsoft Support Methodology & Resources Offers Awareness Kits User Training The Drive Value phase is all about boosting user engagement and managing change. The partner focuses on generating additional value by driving Office 365 usage. Partners can leverage the FY16 Adoption offer and help customer IT staff to prepare for and manage this change. In addition to the FY16 Adoption offer, Microsoft also offers workload guidance, adoption planning services, and a recommendation engine that can be accessed at the account level by logging into FastTrack.Microsoft.com   Engineers Adoption Planning Services Tools & Insights Office 365 Roadmap Service Management Toolkit © Microsoft Corporation. All rights reserved.

What to expect from Microsoft FastTrack 5/18/2018 What to expect from Microsoft FastTrack FastTrack benefits include… Customers and partners working with FastTrack Ongoing access to FastTrack engineers Active Directory remediation guidance Network, DNS, tenant and user setup guidance Email and file migration for 150+ seats Deployment architecture and guidance Adoption planning workshop ( remote ) End user communications templates & guidance Persona-based productivity scenarios Implementation project management Active directory remediation Network configuration & bandwidth testing Email & file migration for accounts under 150 seats Hybrid environment configuration & deployment User change management & process optimization User communications & product training delivery LOB, 3rd party app remediation & biz solutions © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams Support Onboarding & User Adoption Services SCOPE FastTrack provides onboarding (including prerequisites) and user adoption guidance (core product features, IT pro/admin features, productivity library, awareness kits) for Microsoft Teams. PARTNER OPPORTUNITY Drive value in customer organizations through Microsoft Teams customizations (Bots, Tabs, Connectors), system integrations, onsite training/assistance programs, etc. TIMELINE Microsoft Teams is a FastTrack Benefit that is available through out the duration of Office 365 tenant subscription for eligible customers. Requires 50+ paid seats on eligible plans. Available for Cloud Only and Exchange hybrid commercial customers. Refer to the FastTrack Service Description for more details. FastTrack Support for Microsoft Teams GA With the announcement of Microsoft Teams GA on March 14, FastTrack continues to deliver expert remote onboarding and user adoption guidance, along with Productivity Library cards and awareness kits that help customers discover the possibilities with a chat-based workspace and promote user adoption with content for awareness and training.   Refer to the FastTrack portal & FastTrack Service Description for more details. http://aka.ms/productivitylibrary © Microsoft Corporation. All rights reserved.

Microsoft Teams Support FastTrack Onboarding Services Productivity Library Success Plan FastTrack Center Onboarding Adoption guidance & Awareness kit FastTrack Services Eligibility for Microsoft Teams Requires 50+ paid seats on eligible plans. Available for Cloud Only and Exchange hybrid commercial customers. Refer to FastTrack portal & FastTrack Service Description for more details. Onboarding Services Assessment & Remediation Tools Productivity Library cards & Awareness kit FastTrack Services for Microsoft Teams Source Expectations Identities in Azure Active Directory for Office 365 Users provisioned and enabled for SharePoint Online and OneDrive for Business Exchange mailboxes (online and/or on-premises in Exchange hybrid configuration) Enabled for Office 365 Groups Engagement FastTrack will provide core onboarding services for Microsoft Teams. The Microsoft Teams onboarding engagement will include the following activities: Confirm minimum requirements Confirm Microsoft Teams is enabled on your Office 365 tenant Guidance for network configuration Guidance for enabling or disabling Microsoft Teams licenses for users Guidance for Microsoft Teams client distribution Guidance for IT pro/admin features Guidance for core product features Fasttrack.microsoft.com Productivity Library cards, including Provide a chat-based workspace Awareness kit includes customer-ready communication, event, and training resources Support for Microsoft Teams includes: Productivity Library resources for envisioning user scenarios, driving awareness and user adoption Success plan guidance FastTrack core onboarding services and user adoption guidance, including direct and remote engineering support New FastTrack resources for Microsoft Teams, including a new scenario, awareness kit and Productivity Library cards—plus remote onboarding and user adoption guidance from our FastTrack team. https://aka.ms/fasttrackservicedescription Partner Opportunity: Customized Bots, Connectors & Tabs © Microsoft Corporation. All rights reserved.