Monitoring Endpoints with CQD Seth McClure

About SOF The shift to the cloud requires rethinking how enterprises and partners Plan, Deliver and Operate Skype for Business. The Skype Operations Framework (SOF) provides a multi-faceted approach to the successful deployment of Skype for Business, providing Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.   A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success.  Training for customers and partners via Skype Academy Feedback mechanisms to capture and incorporate updates from the field To find out more please visit www.skypeoperationsframework.com

Video disclaimer CQD and SOF are living frameworks We innovate on a constant basis New content will be added, existing content will be updated By the time you watch this video, some details might be different For major changes, new videos will be created For most recent videos go here http://skypeoperationsframework.com/academy This is the January 2017 version of this video

Monitoring Endpoints with CQD

About this Series of CQD Videos CQD Online Introduction CQD Basic Concepts Managing CQD Reports Managing a high quality deployment with CQD Audio Quality investigations with CQD Monitoring Endpoints with CQD We are here !

About this Video In this video we will explore device and client endpoint data available in the Call Quality Dashboard (CQD). After this video you will be able to track the below elements in CQD to help create and maintain a healthy endpoint configuration. Client applications Audio devices and drivers Wireless adapters and drivers

Tracking the Client Application Why is this important? Track how current client applications are staying Understand what types of clients are being used Data elements available in CQD User Agent Category Client App Version User Agent

Demo Example client version report Client release page Possible dimensions, filters, and measurements Client release page https://technet.microsoft.com/en-us/office/mt465751.aspx

Tracking Audio Devices Why is this important? Track how current device drivers are staying What devices are being used and have they been certified for Skype for Business Data elements available in CQD Capture Dev Capture Dev Driver Render Dev Render Dev Driver NOTE: Render = Speaker & Capture = Microphone

Demo Example audio device report Possible dimensions, filters, and measurements Identify well known onboard audio devices Skype for Business solutions catalog http://partnersolutions.skypeforbusiness.com/solutionscatalog/

Tracking Wireless Adapters Why is this important? Track how current device drivers are staying Data elements in CQD Second Wifi Vendor Driver Second Wifi Vendor Driver Version

Demo Example wireless adapter report possible dimensions, filters, and measurements

Summary In this section we covered how to monitor data about the endpoints in CQD. You can now: Track the usage of client versions and determine how current of a version is being used Determine what audio devices are being used and whether these devices have been certified by Skype for Business See wireless adapter driver manufacturers and versions.

Contribute to SOF What works (and what doesn’t)? Anything incorrect, missing or other feedback ? Let us know! https://skypeoperationsframework.com/feedback Discuss SOF with your peers and the SOF team Learn more about how others are applying SOF to their projects Discuss! https://aka.ms/sofcommunity

Resources All about SOF Stay up to date with the SOF blog https://skypeoperationsframework.com/ Stay up to date with the SOF blog https://aka.ms/sof-blog Skype Academy on SOF training https://skypeoperationsframework.com/academy