Economic and Management Performance General Framework Presented by Keld Ludvigsen Director of Finance CAA Denmark and Chairman of ANSEP

The process ANSConf 2000

The process ANSConf 2000 ICAO policies Doc 9082

The process ANSConf 2000 Develop and collect data Evaluate and improve quality of services Use in support of investment decisions User consultation Transparency in costs ICAO policies Doc 9082

The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines

The process ANSConf 2000 ICAO policies Doc 9082 Performance Management Areas of measurement Applying results ICAO guidelines Doc 9161

The process ANSConf 2000 ICAO policies Doc 9082 ANSEP Preparation SPans 2007 ICAO guidelines Doc 9161

The process ANSConf 2000 ICAO policies Doc 9082 Performance Management and Measurement for Air Navigation Services Providers ICAO guidelines Doc 9161

Performance Management Process

Performance Management Process Define objectives of ANSP Consult with users and stakeholders Identify main ANSP cost drivers Select ANSP performance indicators Establish performance targets Create and implement a plan Measure and assess ANSP performance Publish information on results

Performance Management Process Define objectives of ANSP Consult with users and stakeholders Identify main ANSP cost drivers Select ANSP performance indicators Establish performance targets Create and implement a plan Measure and assess ANSP performance Publish information on results

Necessary Provision Effective governance structure Develop/update appropriate management systems Use international reporting and accounting standards

Adoption of Goals and Objectives Understand ANSP contribution to overall performance Focus on outcome and activities Limited numbers Improving safety, productivity, quality and cost-effectiveness Measurable

Setting Targets Defined external Relate to ANSP’s ongoing efforts Internal performance indicators Comparison among ANSPs Developed in consultation with managers concerned

Consultation

Consultation Opportunity to have their say Engaged from an early stage Establish an agenda for formal consultation Clarify the process and the stakeholders Use methods appropriate for the subject Documents easy to understand Enough time Reasoned response by interested parties Responses acknowledged Well documented decisions

Economic and Management Performance General Framework Presented by Keld Ludvigsen Director of Finance CAA Denmark and Chairman of ANSEP