Etiquette & Professionalism Welcome to the Etiquette Presentation Region Training Conference 2017 Name, Position

Proper Etiquette: What & Why Definition: The code of ethical behavior regarding professional practice; Action among the members of a profession in their dealings with each other (ex: medical etiquette) Importance: Professionalism Respect The Importance of Proper Etiquette Why is it necessary to have proper etiquette… Well for this to reasons.. Professionalism which is the conduct, aims, or qualities that characterizes a professional person Respect which you need to gain the trust of people

Communication Telephone: Be prepared with what you have to say before making the call. Find a quiet place, with no noisy backgrounds. Speak clearly & slowly. Give your full attention at all times. Be patient and polite. Do not call later than 9 P.M. Communication This is how you should properly talk on the telephone when is for a professional reason Read some of the bullet points

Communication E-mails: doN’t tYpe lyKe diS. Correct grammar and spelling Include a salutation and closing No slang. Ex: “wassup,” “you guys”. Include a Subject Name. Keep e-mails concise. Make paragraphs if the message is long. Poor communication provides negative information about you. You represent Key Club, so negative information about you provides negative information about Key Club! Do not show-off with unreasonably long words. Get to the point. Cut out any unnecessary fluff. When you are emailing someone for a business reason follow this tips

Attire Casual: Wear this to: Key Club t-shirts Jeans Tennis Shoes No socks with sandals No sagging Wear this to: Key Club Socials Service Events School

See those Beautiful smiles? Attire Business Casual: See those Beautiful smiles? Slacks and Skirts Skirts must be at appropriate heights (below your fingertips) Dress Shirts Dress Shoes No Jeans No Sandals

Attire Business Professional: Always dress up rather than dressing down! Business Suits No sneakers, sandals, boots at formal events No white socks No jeans or mini skirts Men should be shaven. Keep hairstyles simple. Look clean and presentable.

General Manners Table Etiquette: Introduce yourself to the table. Stand to shake a person’s hands. Chew with your mouth closed. Eat slowly. Share table space.

General Manners Talking: Public Speaking: Be courteous to others’ opinions. Do not interrupt. No talking behind anyone’s back. Do not be rude. Always listen to what people have to say. Be clear, try not to stutter. Prepare yourself on what you are going to say. Don't fidget around; be still and professional Don’t speak too softly or too loudly Keep eye contact with everyone in the room.

What is Professionalism? The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.

Face-to-Face Body language is important Facial expression Posture Facial expression Eye Contact Be courteous and polite Know your audience Member? Student? Adult? Appropriate introduction

Attire Key Club Casual Business Casual Business Professional Key Club shirt, jeans, sneakers, etc. Business Casual Dress shirt/blouse, slacks/knee-length skirt, dress shoes, etc. Business Professional Blazer/Jacket, dress shirt/blouse, necktie, slacks/knee-length skirt, etc.

Email Reserve all Key Club business to email Do not use slang Communication, coordinating events, contacting adults Do not use slang Include greeting and closing Emails should be concise and to the point Establishes a record

Phone Use to contact members personally Be sure you are in a quiet environment Speak clearly, give full attention Try not to call past 9 PM Get to the point, IMMEDIATE RESPONSE Include greeting and closing

Questions? Comments? Concerns? Go for it!

Acknowledgements The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years. Gaby Yonarta, Communications & Marketing Committee Chair, 2017-2018