Measuring The Impact of ECLOs Dr Gina Floyd, Evaluation and Impact Team, RNIB

Findings Over 1,500 surveys completed over 2 years Not only a point of diagnosis service: 64% diagnosed more than 18 months ago. Only 13% diagnosed in the last 3 months Knowledge of services and support increases - ECLO plays navigating role Emotional wellbeing is maintained (anxiety and optimism)

Findings 73% had not sought support before contact with ECLO - reaching the right people 2/3 had used the signposted / referred services (84% wouldn't have known about them or used them) 95% found the services helpful/very helpful 58% know how to treat their eye condition - could ECLOs do more here? (Whisc study findings)

What have we learnt as an evaluation team? Co-production add value and helps buy in Space for qualitative feedback very important RNIB registered charity nos. 226227 (England and Wales), SC039316 (Scotland) and 1109 (Isle of Man)

What next for the sector? Using the evidence that we have generated (Whisc study, impact data, across sector) Educating commissioners on appropriateness on continuous impact data at "service level" Co-production panels - passionate about making sure people know about the service! How can we ensure that people know ECLOs are there?