Richard Heeks & Shoba Arun Centre for Development Informatics

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Presentation transcript:

IT Social Outsourcing Outsourcing IT Services to Micro-Enterprises in Poor Communities in India Richard Heeks & Shoba Arun Centre for Development Informatics University of Manchester, UK http://www.manchester.ac.uk/cdi Centre for Development Informatics

Research Overview Research Aim: What is the development impact of IT social outsourcing? Research Undertaken: Impact assessment using livelihoods framework of IT social outsourcing project in Kerala, India

Research Findings Academic Finding: IT social outsourcing develops human, financial, physical, social and political capital for below-poverty-line women Practical Recommendation: Expand IT social outsourcing programmes of government and business organisations Human Capital: Building IT and Entrepreneurial Skills Political Capital: Empowerment; Confidence; Status; Gender Relations? Financial Capital: US$1 per Day; Welfare Expenditure Physical Capital: One PC per Member Social Capital: Government Officials; Enterprise Group Sustainability? Longevity Member Replacement (Limited) Diversification Assets Remain

Further Information Social outsourcing as a development tool, Journal of International Development, forthcoming http://www.womenictenterprise.org richard.heeks@manchester.ac.uk

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