Supporting Windows 8.1 Krystle Portocarrero | Training Experts Inc. Brad Joseph | LeX Planner, Microsoft

Agenda Module 1: Troubleshooting Startup Module 2: Troubleshooting Hardware and Device Drivers Module 3: Troubleshooting Network Connectivity Module 4: Troubleshooting Group Policy Module 5: Troubleshooting User Settings Module 6: Troubleshooting Remote Connectivity Module 7: Troubleshooting Resource Access Module 8: Troubleshooting Applications Module 9: Maintaining Windows 8.1

Module 8: Troubleshooting Applications

Module Overview Managing Windows Store Apps 20688C 11: Troubleshooting Applications Module Overview Managing Windows Store Apps

Troubleshooting Desktop Apps 20688C 11: Troubleshooting Applications Troubleshooting Desktop Apps Demo: Controlling Desktop App Installation by Using AppLocker What Is the Application Compatibility Toolkit (ACT)?

Methods for Deploying Desktop Apps 20688C 11: Troubleshooting Applications Methods for Deploying Desktop Apps Manual installation Group Policy Configuration Manager Windows Intune Virtualized applications Inclusion in Windows operating system image

Resolving Desktop App Deployment Issues 20688C 11: Troubleshooting Applications Resolving Desktop App Deployment Issues The following are methods for resolving desktop app deployment issues: Run as Administrator Install the necessary dependencies Use the ACT Correct the configuration of AppLocker

Troubleshooting Windows Installer Issues 20688C 11: Troubleshooting Applications Troubleshooting Windows Installer Issues Use the following process to troubleshoot Windows Installer issues: Run msiexec.exe Verify Windows Installer Service startup Update to the latest version of Windows Installer Reregister Windows Installer

Controlling Desktop App Installation by Using AppLocker Demo Controlling Desktop App Installation by Using AppLocker

Issues Related to Desktop App Operations 20688C 11: Troubleshooting Applications Issues Related to Desktop App Operations Some of the issues that you or your users may encounter include: Missing features Incorrect configuration Poor performance Errors Incorrect database connection settings App blocking by AppLocker

Identifying Issues Related to Desktop App Operations 20688C 11: Troubleshooting Applications Identifying Issues Related to Desktop App Operations Identify issues by using: Testing User feedback Investigate issues by using: Error messages Event logs

Resolving Issues Related to Desktop App Operations 20688C 11: Troubleshooting Applications Resolving Issues Related to Desktop App Operations Install a needed feature Some ways to resolve issues with desktop app operations include: Reconfigure an app Repair or reinstall an app Apply app updates Upgrade the app to a newer version Identify performance issues and bottlenecks Reconfigure AppLocker rules

What Is the ACT? The ACT includes features such as: 11: Troubleshooting Applications What Is the ACT? The ACT includes features such as: A database of known application compatibility issues The Compatibility Administrator The Setup Analysis Tool The Internet Explorer Compatibility Test Tool The Standard User Analyzer The Update Compatibility Evaluator

Managing Windows Store Apps 20688C 11: Troubleshooting Applications Managing Windows Store Apps Using AppLocker to Control Windows Store Apps Demonstration: Managing Windows Store Apps

20688C 11: Troubleshooting Applications The Windows Store

Managing Access to the Windows Store 11: Troubleshooting Applications Managing Access to the Windows Store

20688C 11: Troubleshooting Applications Sideloading Apps Sideloading provides a mechanism for distributing LOB apps to your client computers without using the Windows Store You must enable sideloading by editing GPO settings Your LOB apps must be digitally signed You can use the following tools to add, list, or remove apps: Dism.exe Windows Intune System Center 2012 R2 Configuration Manager Windows PowerShell

Configuring Assigned Access to a Single Windows Store App 11: Troubleshooting Applications Configuring Assigned Access to a Single Windows Store App In some situations, you may want to lock down a computer to run a single Windows Store app

Using AppLocker to Control Windows Store Apps 11: Troubleshooting Applications Using AppLocker to Control Windows Store Apps

Managing Windows Store Apps Demo Managing Windows Store Apps

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What Next? Module 1: Troubleshooting Startup Module 2: Troubleshooting Hardware and Device Drivers Module 3: Troubleshooting Network Connectivity Module 4: Troubleshooting Group Policy Module 5: Troubleshooting User Settings Module 6: Troubleshooting Remote Connectivity Module 7: Troubleshooting Resource Access Module 8: Troubleshooting Applications Module 9: Maintaining Windows 8.1

Microsoft Official Courses (MOC) Configuring Windows 8.1 (20687) http://aka.ms/configwin8-1 Supporting Windows 8.1 (20688) http://aka.ms/mlesvh Microsoft Learning: http://aka.ms/Djv62g