Mata kuliah : – CRISIS COMMUNICATION AND PUBLIC REALTIONS

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Mata kuliah : 00324 – CRISIS COMMUNICATION AND PUBLIC REALTIONS Tahun : 2010 The Role Problems: Conflict, Ambiguity, and Stress Soal Pertemuan 05 - 06 By: Dr. Drs. Dominikus Tulasi, MM.

Soal Pertemuan 05 - 06 In the crucial role of change communication, people always try to escape from the problem. Explain why? Give the reason why people change their mindset when there is a crisis? Why a manager should keep employee trust during a change? Bina Nusantara University

What do you know about ten practical steps to communicate change? What do you know about downsizing programs? How to keep a loyal customer when the crisis happen? Bina Nusantara University