WEBINAR The Top Emerging Technologies To Watch: 2017 To 2021 Brian Hopkins, Vice President, Principal Analyst November 15, 2016. Call in at 10:55 a.m. Eastern time

Firms’ thirst for innovative technology has not subsided Source: How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond Forrester report

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You need to look at how consumers are changing Source: The Rise Of The Empowered Customer Forrester report

The answer = customer obsession Source: The Operating Model For Customer Obsession Forrester report

Three sets of five technologies stand out

Emerging tech will unleash massive change Let’s review these five at a time.

Five technologies will help you be customer-led

Intelligent agents Craig Le Clair Jennifer Wise Brendan Witcher The State Of Robotic Process Automation Brief: Facebook Messenger Bets On Bots The Business Case For Virtual Agents The Future Of White-Collar Work: Sharing Your Cubicle With Robots The Future Of Jobs, 2025: Working Side By Side With Robots The Rise Of Intelligent Agents Intelligent agents, chatbots, digital assistants, and robotic process automation

Intelligent agents will improve service and create efficiencies Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

How are firms investing? What are your current activities around the following emerging technologies? (n=163) Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

What you need to know Intelligent agents manifest three ways. IA-driven automation will cause 7% of US jobs to be lost. IA will create jobs as well as erase them.

Five technologies will help you be insights-driven

AI and cognitive technology Diego Lo Giudice Jennifer Belissent, Ph.D. Ted Schadler Cognitive Engagement: A New Force Of Creative Destruction Artificial Intelligence Can Finally Unleash Your Business Applications’ Creativity Insights Services Disrupt The Data And Analytics Market Deep learning frameworks and services, cognitive computing services, natural language processing, and semantic discovery

Artificial intelligence and cognitive technology are critical to being insights-driven and customer-led Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

How are firms investing? What are your current activities around the following emerging technologies? (n=163) Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

What you need to know We expect increasingly human-like interactions with applications. Ready-to-go and do-it-yourself are options today, a global brain in the future. Enterprise architects should promote cognitive computing but temper overhype. Source: Artificial Intelligence Can Finally Unleash Your Business Applications’ Creativity Forrester report

Insight platforms Brian Hopkins Noel Yuhanna Insight Platforms Accelerate Digital Transformation TechRadar™: Big Data, Q1 2016 Vendor Landscape: Insights Platforms, Q3 2016 Big Data Fabric Drives Innovation And Growth Enterprise, business analytics platforms, insight application platforms; business insight solution platforms, big data fabrics

Insight platforms accelerate your journey to become insights-driven Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

How are firms investing? What are your current activities around the following emerging technologies? (n=163) Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

What you need to know Firms are increasingly dissatisfied with big data analytics. Insight platforms connect data, insight, and action. Connect different platforms with an information fabric Source: Insight Platforms Accelerate Digital Transformation Forrester report

Five technologies support becoming fast and connected

Edge computing Dan Bieler Dave Bartoletti Eveline Oehrlich Mobile Edge Computing Will Be Critical For Internet-Of-Things Success TechRadar™: BT Infrastructure, Q2 2016 Top Eight Technology Trends That I&O Pros Should Watch: 2016 Mobile edge computing, cloudlets, fog computing, the industrial internet, SDN, and OpenNFV

Edge computing will help you across the board, but through technologies higher in the stack Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

What you need to know Connected everything drives technology beyond the data center Existing architectures are changing already. Get ready to assist and enable

Edge computing’s triplets “40% of IoT data will be ‘stored, processed, and analyzed at/or near the edge’ and that 50% of IoT systems will be ‘network constrained.’” Watch:

How are firms investing? What are your current activities around the following emerging technologies? (n=163) Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

of magnitude of more change than the past 10 years.” “ . . . the next 10 years will generate an order of magnitude of more change than the past 10 years.” 2007 to 2016 Source: Will People Really Do That? Forrester report 2017 to 2026

Brian Hopkins bhopkins@forrester.com Twitter: @practicingea Right-click and “Change picture”