11 Motivation, Leadership, and Teams

UNITY ENERGY ACCOMPLISHMENT

After studying these topics, you will benefit by: Defining motivation and explaining common motivational factors Explaining the primary leadership styles and key qualities of a successful leader Examining the difference between leadership and management Describing a team, the elements of effective teams, and how they affect performance

After studying these topics, you will benefit by (cont.): Identifying characteristics of effective team players Demonstrating how to deal with difficult team members Listing and describing the elements of a successful meeting

A FOUNDATION FOR PERFORMANCE Motivation Leadership Teamwork All employees should strive to display the characteristics of a leader. Motivation and leadership are elements of teamwork

MOTIVATION Motivation: an internal drive that causes people to behave in a certain way to meet a need Motivation comes from within There are several factors that contribute to motivation (not just monetary)

TALK IT OUT What motivates you to perform at work or at school?

MOTIVATION Maslow’s Hierarchy of Needs: throughout one’s lifetime, an individual’s needs are met as they progress up a pyramid (hierarchy) of five needs Physiological Safety Social Self-esteem Self-actualization

Maslow in the Workplace MOTIVATION Maslow in the Workplace Physiological—Basic Wages Safety—Job Security/Environment Social—Informal Groups Esteem—Recognition/Respect Self-actualization—Expand Skills Figure 11-1

MOTIVATION McClelland’s Theory of Needs Achievement Power Affiliation Victor Vroom’s Expectancy Theory Behavior based on outcome

MOTIVATION Only you can motivate yourself Others can only provide a motivating environment When having an nonproductive day Use self-talk Review your goals to get back on track

LEADERSHIP Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal We are all leaders Leaders are not just managers and supervisors Not all bosses are leaders

LEADERSHIP Primary leadership styles: Autocratic leaders: authoritarian, they make decisions on their own Democratic leaders: make decisions based on input from others Laissez-faire leaders: allow team members to make their own decisions without input from the leader

TALK IT OUT If the room was on fire, how would each type of leader direct his or her employees?

LEADERSHIP Effective leaders display characteristics that make them stand out by being positive and supportive of others Work well with others Trustworthy Ethical Focused Visionaries Excellent communication

BECOMING A LEADER Delegate: assign part or all of a project to someone else Be prepared to lead Learn new skills Join committees Train Attend workshops Volunteer to serve on a team Get involved in community activities

TEAMS AND PERFORMANCE Teams - a group of people linked to a common purpose In a team setting, members share accountability and responsibility Synergy - two or more individuals working together toward a specific effort

TEAMS AND PERFORMANCE Types of Teams Formal: developed within the formal organizational structure Functional (within a department) Cross-functional (different departments) Informal: individuals who get together outside the formal structure Virtual teams: function through electronic venues

TEAMS AND PERFORMANCE Stages of Team Development FORMING STORMING NORMING PERFORMING ADJOURNING

TEAMS AND PERFORMANCE Stages of Team Development Forming stage: getting to know and form initial opinions about team members Storming stage: some team members begin to have conflict with each other Norming stage: team members accept each other and overcome the conflict Performing stage: team works on task Adjourning stage: team completes task and brings closure to the project

CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER Know team goals and objectives Every activity should contribute to team goals and objectives Team member characteristics: Trustworthy Performer Efficient Communicator

CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold

TOPIC SITUATION Mason’s Idea TOPIC SITUATION: Should Mason share his idea? How should he respond if his idea is rejected?

CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER Teams and Conflict Do not make assumptions If you disagree with the team, voice your opinion and state why If the team decides to go in a direction other than what you wanted, respect and support the team’s decision

CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER The Problem Member Trust as a foundation Do not dump work on others Work around a lazy team member Team will eventually dismiss a poor performer Address performance issues in a respectful and diplomatic manner

MEETINGS A meeting is a common form of team interaction and workplace communication Types of meetings: Informational Discussion driven Decisional Combination Formal or informal

MEETINGS Meeting Agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting Normally distributed to all attendees prior to the meeting Read agenda prior to meeting Notify person in charge of meeting if you would like item placed on agenda If you are presenting, plan ahead and prepare handouts for each attendee if necessary

MEETINGS Face-to-face meetings Most common Arrive early Do not sit at head of table unless invited Meeting Chair: individual in charge of meeting Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure)

TALK IT OUT What do students dislike most about team presentations?

TEAM PRESENTATIONS Steps to successful team presentations: Agree on the presentation goal Create a presentation outline Discuss and agree upon verbal, visual, and support content Each member needs to take responsibility and be accountable to each other Each member must communicate, share duties, and behave in a respectful and professional manner